A healthcare call center partner you can trust to get it right
Are you a physician or medical office manager tired of answering services that can’t do the basics? At CMS, we do it right from the start, scripting your account and implementing your precise instructions to ensure every call is handled your way every time.
We deliver:
- 100% Customized Services. Every Medical Provider’s account is built from the ground up to meet their patients, staff, and physicians’ unique needs.
- Physician Specific Dispatch Instructions. We know physicians have different on-call needs, so we have scripted individual dispatch instructions for each physician in the practice.
- Scripted Dispatch. Eliminates non-emergency calls being dispatched and calls going to the wrong on-call. We understand the balance between addressing patient needs and recognizing the value of your physician’s free time.
Every decision we make is based on your requirements, not judgment calls. That means no more being woken up in the middle of the night for calls you don’t handle after hours, missing important messages, or data entry errors. We take good care of your patients while also protecting your private time.
Features
24/7 Availability
After hours, daytime overflow, 24 hours a day — whenever you need us, we’re there. Our medical call center is staffed around the clock.
Live Agents
Greet every caller with a live voice. Our professional live operators can assist with all of your medical communication needs.
US Based
All our call center staff are trained and located in the United States. We never outsource your calls overseas.
Error Free Dispatching
We use technology to eliminate operator error and ensure that every emergency call is handled per your specifications.
HIPAA Compliant
Trained live operators and systems built around HIPAA regulations mean that your patients’ personal health information is always safe.
Secure Messaging
HIPAA-compliant messaging encrypts text messages in a secure location and stores them off the device, keeping the contents private.
24/7/365
Availability
100%
Customizable
1500+
Medical Clients
99.99%
Uptime Guarantee
Custom Medical Call Center Solutions
We deliver more than your typical Medical Call Center by combining top tier customer service with leading technology personalized to the needs of your organization.
After-Hours Answering Service
Important calls can’t always wait for office hours. Our after-hours medical answering service ensures you are always available and never miss an important call.
Automated Answering Service
Our automated features and advanced scripting technology make it possible to create a highly customized solution that reduces the opportunity for operator error.
Emergency Answering Service
Ensure your practice is prepared for every emergency call. We can refer calls to the emergency room, patch patients to on-call personnel, and facilitate urgent message dispatching — all per your instructions.
Medical Answering Service
Professional telephone answering services for all of your medical office communication needs. Always have a live voice available to answer your calls.
Medical IVR/Auto-Attendant
Extend your staff, elevate patient engagement, and help ensure seamless communications with automated medical IVR solutions from CMS.
Medical Virtual Receptionist
Our virtual medical receptionists help practices maintain a courteous telephone presence while freeing office employees to work on other tasks.
Patient Appointment Reminders
Reduce the cost of missed appointments with patient appointment reminder calls. Help busy patients remember their appointments and cut down on rescheduling.
Patient Appointment Scheduling
Give patients the ability to schedule and manage their appointments 24 hours a day. Our answering service integrates with numerous web-based calendar systems.
Tailored to Your Practice
Serving the healthcare community since 1967, CMS has experience across every medical specialty and offers a full suite of contact center services designed to help modern practices thrive.
Helping you centralize and improve call center communications
As patients increasingly seek convenient care access and a straightforward care experience, healthcare organizations are under pressure to make their call center operations more efficient. At CMS, we help healthcare organizations set up centralized call center operations that deliver a myriad of capabilities, from basic telephone answering and message taking to medical office software integration and appointment scheduling.
Ensure every patient call is a positive experience
A medical call center is often the front line of patient interaction. The quality of the experience can mean the difference between setting an interaction on a positive path or leading the patient to another provider.
At CMS, we help healthcare providers ensure that every call center interaction is perfect. We know every phone call is important and work with providers to map the entire call experience, from the auto-attendant or IVR to the scripting live operators use for each call type.
Integrate Your Existing Systems
Our state-of-the-art call center technology and expert software engineers can integrate our systems with your existing medical office software, including EMR and patient scheduling tools. This ensures patients, providers, and other callers receive a seamless experience. Integration also improves response time, reduces admin tasks, and helps you get more out of the tools you use every day.
Medical Call Center FAQ
How much does a medical call center cost?
There is no one-size-fits-all answer to this question, as the cost of a medical call center will vary depending on factors such as the size and scope of the operation, the location of the call center, and the specific services offered. However, medical call centers typically charge per-minute rates for their services, with the average rate falling between $0.50 and $1.50 per minute.
At CMS, our medical answering service plans start at just $50 a month. Our 24/7 solutions are available for a fraction of what it would cost to hire an in-house receptionist, and we only bill you for the time spent handling calls on your behalf.
Our medical call center services can be tailored to fit the specific needs of your practice, so you only pay for what you need. Check out our pricing today to learn more!
How do you handle urgent calls after-hours?
Every aspect of our medical answering service is customizable, from the greeting we use to the way we handle urgent calls.
Life-threatening emergencies can be referred to the emergency room, while after-hours issues requiring an immediate response can be paged to your on-call physician. We can take messages and hold them for office hours, refer callers elsewhere, or take more information to learn more about their situation before deciding. We work directly with you to script out every scenario and ensure that our call center agents handle each call per your expectations.
