Medical Call Center Services
Our 24-hour medical call center solutions help healthcare organizations ensure their calls are answered quickly and efficiently, improving operations and the patient experience.
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Learn more about our Medical Call Center services:

Comprehensive Call Center Solutions for Healthcare

Ensure every patient call is a positive experience
A medical call center is often the front line of patient interaction and the quality of the experience can mean the difference between setting an interaction on a positive path or leading the patient to another provider. At CMS, we help healthcare providers ensure that every call center interaction is perfect. We know every phone call is important and work with providers to map the entire call experience, from the auto-attendant or IVR to the scripting live operators use for each call type.
Your centralized healthcare call center
As patients increasingly seek convenient care access and a straightforward care experience, healthcare organizations are under pressure to make their call center operations more efficient. At CMS, we help healthcare organizations set up centralized call center operations that deliver a myriad of capabilities, from basic telephone answering and message taking to medical office software integration and appointment scheduling.
We can help you build your medical call center from the ground-up, from establishing call-taking procedures to determining call routing, on-call scheduling, message delivery, and reporting. Whether you need a custom medical call center for a single facility or a centralized contact center for an entire hospital network, our solutions are scalable and customizable to fit your needs.
Custom Medical Call Center Services
We deliver more than your typical Medical Call Center by combining top tier customer service with leading technology personalized to the needs of your organization.
A call center for today’s healthcare industry
Technology and compliance demands continue to evolve, but in the healthcare industry, one thing remains constant: The need to deliver high quality, patient-centered care.
Today’s providers must service patients using multiple channels and devices, and balancing those demands within a strict regulatory environment is a constant challenge.
Serving the healthcare community since 1967, CMS offers a full suite of medical call center services designed to help modern medical practices thrive. From medical answering services to interactive voice response (IVR) and automated solutions, we make it easy to serve the evolving needs of your patients. All while reducing costs and mitigating risks.
Integrate our call center with your medical office software
With CMS, there’s no need to maintain separate software. Our state-of-the-art call center technology and expert software engineers can integrate our systems with your existing medical office software, including EMR and patient scheduling tools. This ensures patients, providers, and other callers receive a seamless experience. Integration also improves response time, reduces the burden on administrative staff, and helps improve the patient experience.
We integrate with leading medical software applications including Epic, Cerner, AdvancedMD, and Homecare Homebase, among others. For more information about our software integration capabilities or to discuss a custom solution, please contact us.
Medical call center reporting dashboard
Access to medical call center data can mean the difference between service blind spots and optimal performance. CMS medical call center solutions include access to our online reporting dashboard and custom analytics that provide the data you need when you need it.
Our system enables you to report on call types, call times, and disposition, among other metrics. Easily track down calls, messages, and on-call history. Custom-built reports and dashboards are also available.
Related Resources
What Does a Doctor’s Answering Service Do?
If you’re a medical professional of any kind, it’s likely that you have a lot on your plate. Physicians have the responsibility of ensuring that adequate and timely medical care is administered to patients when
Nurse Triage Service vs. Medical Answering Service: What is the Difference?
What’s the difference between nurse triage call centers and medical answering services? Are they the same thing? How should a medical provider determine which one is right for their organization?
How to Set Up a Medical Answering Service for Your Practice
When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated
Testimonials
Hear what our customers have to say about our Physician Answering Services and Medical Call Center Solutions.
We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.