A call center for today’s healthcare industry
Technology and compliance demands continue to evolve, but in the healthcare industry, one thing remains constant: The need to deliver high quality, patient-centered care.
Today’s providers must service patients using multiple channels and devices, and balancing those demands within a strict regulatory environment is a constant challenge.
Serving the healthcare community since 1967, CMS offers a full suite of medical call center services designed to help modern medical practices thrive. From medical answering services to interactive voice response (IVR) and automated solutions, we make it easy to serve the evolving needs of your patients. All while reducing costs and mitigating risks.
Integrate our call center with your medical office software
With CMS, there’s no need to maintain separate software. Our state-of-the-art call center technology and expert software engineers can integrate our systems with your existing medical office software, including EMR and patient scheduling tools. This ensures patients, providers, and other callers receive a seamless experience. Integration also improves response time, reduces the burden on administrative staff, and helps improve the patient experience.
We integrate with leading medical software applications including Epic, Cerner, AdvancedMD, and Homecare Homebase, among others. For more information about our software integration capabilities or to discuss a custom solution, please contact us.
Medical call center reporting dashboard
Access to medical call center data can mean the difference between service blind spots and optimal performance. CMS medical call center solutions include access to our online reporting dashboard and custom analytics that provide the data you need when you need it.
Our system enables you to report on call types, call times, and disposition, among other metrics. Easily track down calls, messages, and on-call history. Custom-built reports and dashboards are also available.