Medical Answering Service for Healthcare Practices and Provider Groups
When a patient calls after hours, the way that call gets handled reflects directly on your practice, and in some cases, carries real liability. CMS provides 24/7 medical answering services for healthcare providers, handling after-hours calls, screening for on-call staff, and managing patient communication according to the protocols you define.
- HIPAA-compliant messaging and secure data handling
- 24/7 live answering for after-hours calls, overflow, and patient inquiries
- On-call screening and dispatch following your provider schedules
- Appointment scheduling and integration with your existing EMR and scheduling systems
Medical Answering Service Built on Accuracy, Compliance, and Consistent Protocol
A misrouted after-hours call, an incorrect message relay, or an inconsistent escalation procedure isn't just an operational problem, it's a liability. Healthcare practices need a call center partner that follows protocol precisely, every time, without exception.
CMS builds every account around your specific workflows. That includes your providers, your on-call schedules, and your escalation procedures. Agents work from scripts you approve, so there's no improvising on patient calls.
- Customized call handling: Every call type is scripted and mapped to your practice's exact requirements before we answer a single call
- On-call screening and dispatch: Calls are routed based on your current provider schedules. Urgent calls reach the right person, non-urgent calls are held or messaged appropriately
- Accurate message handling: Every interaction is logged, timestamped, and delivered through HIPAA-compliant channels
Medical Call Center Features
24/7 Patient Call Answering
After-hours calls, daytime overflow, and everything in between. Your phones are covered around the clock, including nights, weekends, and holidays.
Live Medical Call Agents
U.S.-Based Healthcare Support
Accurate Call Routing & Dispatching
HIPAA Compliant
Secure Messaging
24/7/365
Availability
100%
Customizable
1500+
Medical Clients
99.99%
Uptime Guarantee
Medical Call Center Services for Every Point of Patient Contact
We deliver more than your typical Medical Call Center by combining top tier customer service with leading technology personalized to the needs of your organization.
After-Hours Medical Answering
Important calls can’t always wait for office hours. Our after-hours medical answering service ensures you are always available and never miss an important call.
Automated Answering Service
Our automated features and advanced scripting technology make it possible to create a highly customized solution that reduces the opportunity for operator error.
Emergency Answering Service
Ensure your practice is prepared for every emergency call. We can refer calls to the emergency room, patch patients to on-call personnel, and facilitate urgent message dispatching — all per your instructions.
Medical Answering Service
Professional telephone answering services for all of your medical office communication needs. Always have a live voice available to answer your calls.
Medical IVR/Auto-Attendant
Extend your staff, elevate patient engagement, and help ensure seamless communications with automated medical IVR solutions from CMS.
Medical Virtual Receptionist
Our virtual medical receptionists help practices maintain a courteous telephone presence while freeing office employees to work on other tasks.
Patient Appointment Reminders
Reduce the cost of missed appointments with patient appointment reminder calls. Help busy patients remember their appointments and cut down on rescheduling.
Patient Appointment Scheduling
Give patients the ability to schedule and manage their appointments 24 hours a day. Our answering service integrates with numerous web-based calendar systems.
Built for Healthcare Providers & Medical Practices
Serving the healthcare community since 1967, CMS has experience across every medical specialty and offers a full suite of contact center services designed to help modern practices thrive.
Reduce the Administrative Load on Your Front Office and Clinical Staff
Front office staff and clinical teams are already stretched. When call volume exceeds capacity — at peak hours, after hours, or during staff shortages — patients don't get through, messages get missed, and the administrative backlog grows.
CMS handles the call layer so your team doesn't have to absorb it. Every inbound call is answered, every message is logged, and every urgent issue is escalated according to your protocols, without adding headcount or overburdening existing staff.
- After-hours and overflow coverage: Calls are answered when your office is closed or your staff is at capacity
- EMR and scheduling integration: CMS connects directly with your existing systems to eliminate manual entry and keep patient data accurate
- Consistent escalation: Urgent calls follow the same procedure every time, reducing the risk of something falling through the cracks
Ensure every patient call is a positive experience
A medical call center is often the front line of patient interaction. The quality of the experience can mean the difference between setting an interaction on a positive path or leading the patient to another provider.
At CMS, we help healthcare providers ensure that every call center interaction is perfect. We know every phone call is important and work with providers to map the entire call experience, from the auto-attendant or IVR to the scripting live operators use for each call type.
Integrate Your Existing Systems
Our state-of-the-art call center technology and expert software engineers can integrate our systems with your existing medical office software, including EMR and patient scheduling tools. This ensures patients, providers, and other callers receive a seamless experience. Integration also improves response time, reduces admin tasks, and helps you get more out of the tools you use every day.
Medical Call Center FAQ
How much does a medical call center cost?
There is no one-size-fits-all answer to this question, as the cost of a medical call center will vary depending on factors such as the size and scope of the operation, the location of the call center, and the specific services offered. However, medical call centers typically charge per-minute rates for their services.
At CMS, our medical answering service plans start at just $50 a month. Our 24/7 solutions are available for a fraction of what it would cost to hire an in-house receptionist, and we only bill you for the time spent handling calls on your behalf.
Our medical call center services can be tailored to fit the specific needs of your practice, so you only pay for what you need. Check out our pricing today to learn more!
How do you handle urgent calls after-hours?
Every aspect of our medical answering service is customizable, from the greeting we use to the way we handle urgent calls.
Life-threatening emergencies can be referred to the emergency room, while after-hours issues requiring an immediate response can be paged to your on-call physician. We can take messages and hold them for office hours, refer callers elsewhere, or take more information to learn more about their situation before deciding. We work directly with you to script out every scenario and ensure that our call center agents handle each call per your expectations.
