Deliver A Personal Touch 24/7
Your patients’ medical needs don’t cease when your office is closed or unavailable.
When your patients call with something important, voicemail and automated telephone systems are the last things they want to deal with.
They want to talk with a professional, compassionate live operator.
As a healthcare provider, it is essential to give your patients the personal attention they want and need 24 hours a day, 365 days a year.
At CMS, we provide live operator healthcare answering services to medical offices of all shapes and sizes. With over 50 years of experience answering after-hours calls for medical professionals, our staff has the expertise and knowledge to handle the needs of your patients, partners, and providers.
Customized Solutions for Your Practice
CMS is not a one-size-fits-all solution. We are an extension of your practice and tailor our answering services to meet your needs.
Our goal is to integrate your standards and practices into our solutions seamlessly. Our services reflect your brand, follow your instructions, and integrate with the existing systems that you use to do business.
Everything is customizable from how we answer calls to the scripting we follow and the procedures we follow to dispatch calls.
We can even securely integrate with your scheduling system or practice management software.
Our solutions can be designed to deliver non-urgent calls via email, text message, fax page, or direct phone call. Urgent calls can be relayed directly to you or your on-call staff.
It all depends on what is best for you and your on-call providers.
Reduce Errors with Online On-Call Scheduling
Our web-based on-call scheduling software makes managing your on-call rotation a breeze.
Set your schedule in advance, make real-time updates, maintain multiple schedules, personalize contact rules for each staff member, determine escalation procedures, and more — all synchronized directly with our call center.
Experienced Physician Answering Service
When calling after-hours, your patients need to talk with an experienced professional.
Someone who knows how to handle their call and take appropriate action. With over 50 years of experience delivering answering services for physicians nationwide, CMS has the track record and experience to answer all your calls 24/7/365.
Hiring more employees to field after-hours calls is expensive. It requires weeks of training and increases your overhead. CMS provides your practice with experienced individuals you only pay to answer calls, not the time in between.
Healthcare Call Center Services Done Right
We work so you do not have to. All of our after-hour medical answering services are fully HIPAA compliant.
Every call we answer for you is recorded and time-stamped for quality assurance, and you will be notified in detail of each call should you need to respond personally.
Trusted by professionals across the country, using CMS means you can rest easy knowing experienced professionals are handling your clients’ needs.
Medical Answering Service FAQ
What is a medical answering service?
A medical answering service is a customizable outsourced phone-answering solution that involves live agents who answer the phone on behalf of a medical professional, practice, clinic, or hospital.
The agents are available 24 hours a day, 365 days a year. They follow a customized script, providing a seamless patient experience and responding to calls accordingly. For example, they might route an after-hours call to the appropriate doctor or schedule an appointment using the clinic’s preferred software.
How does a medical answering service work?
A medical answering service works like this:
- First, the medical clinic or professional works with a company like CMS to build customized solutions that meet their specific needs. This often includes call scripting, on-call procedures, and call-handling instructions.
- Once live, the medical office forwards their regular phone number to the service. For example, this might happen after regular office hours or during high call volumes.
- The live agents answer the phone and provide patient support and service according to the medical office’s instructions.
- Finally, the agent will take the appropriate action — route the call to an on-call doctor or schedule an appointment, for instance — based on the caller’s responses.
How much does a medical answering service cost?
There is no one-size-fits-all answer to this question because the cost of a medical call answering service will vary depending on factors such as the operation’s size and scope, the call center’s location, and the specific services offered. However, medical call centers typically charge per-minute rates for their services, with the average rate falling between $0.50 and $1.50 per minute.
Our medical answering service plans at CMS start at just $50 a month. Our 24/7 solutions are available for a fraction of what it would cost to hire an in-house receptionist, and we only bill you for the time spent handling calls on your behalf.
Our medical call center services can be tailored to fit the specific needs of your practice, so you only pay for what you need. Check out our pricing today to learn more!
How do you handle urgent calls after hours?
Every aspect of our medical answering service is customizable, from the greeting we use to the way we handle urgent calls.
We understand that emergencies in the medical industry can be a matter of life and death, and we take this responsibility seriously. We tailor our every response to your requirements, from scripting and providing information to patients to qualifying emergencies and advising on the next steps. Our contact procedures can also be customized for each physician or on-call contact, ensuring calls are dispatched and escalated accurately, mitigating the risk of unnecessary distraction.