If you run your own veterinary practice, you know how much your “furclients” and their parents depend on you. But even the best veterinarian can’t be available 24/7…
…And that’s where we come in!
CMS offers a state-of-the-art veterinarian answering service that your clients can count on. We’ll make it easy for them to get their questions answered and their concerns alleviated, so that you can enjoy your after-hours time — without worrying that your clients feel ignored, slighted, or taken for granted.
Answering Veterinary Calls 24/7
How exactly does our answering service for vets work?
Our team is available 24/7, 365 days a year. So, whether you’re on vacation, asleep, or unable to answer the phone because of a blizzard, we’ll be there to take your clients’ calls — live. We believe that EVERY call should be answered by a real person, so your clients will never get stuck talking to a recording. Instead, they’ll speak with a friendly customer service representative who can help them get through a scary situation.
Get the Right Alerts at the Right Time
Remember, animal emergencies can occur any time of the day or night! You and your clients need to know that your telephone answering service will be standing by, ready to help, whether it’s 3 PM or 3 AM.
But what about complicated issues? What happens when you’re the only one who’s qualified to deal with a certain question or situation?
We alert you!
As part of our veterinarian answering service, you get to tell us exactly when you want to be brought into an after-hours situation. You can even specify exactly how you want to be notified — over the phone, in a text message, in an email, in a fax, in a page, or all of the above!
Improve Pet Care while Saving Money
But why use a telephone answering service? Why not just hire a receptionist to field after-hours calls?
Because our services are so much more affordable!
We use a time-based billing model that allows you to pay only for the time we spend on the phone with your clients. You won’t have to worry about salaries, benefits, or other employee-related expenses. We’ll SOUND like your employees, though, because we’ll customize our services to match your business — whether it’s answering the phone a certain way or using a certain type of software.
Ready to give your clients more peace of mind? Then you’re ready to work with CMS!