Booking and Reservation Call Center

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Critical transactions executed 24/7 for hospitality companies large and small.

CMS Hospitality Solutions are performance-tested, and designed to help businesses of any size with booking, reservations, registration and scheduling over the phone. All calls are answered live by professionally trained operators following carefully crafted, customizable scripts. We’re as at home dealing with weary, perplexed travelers, as we are with attendees for special events and conferences. We do much more than man the phones, we work to optimize occupancy and attendance, and manage your online calendar and booking systems. From basic questions answered with one call, to booking, reservations and registration. We do it all.

Integration with your systems and web-based applications enables real-time monitoring of attendance numbers, so you’ll never overbook and event or trade show. Communication with both attendees and individuals on waiting lists can be automated with dynamic responses distributed by text message, email or phone. Cancellations can be immediately off-set, as a cost-effective CMS call center helps increase reservations, event registration, conference participants, and decreases vacancies. All while providing superior customer service.

Selected Features

  • Live 24/7 Booking, reservations and registration.
  • Accurate, consistent sign-up with custom-scripted protocol.
  • Seamless integration with your booking and calendar systems.
  • Friendly, professional agents answer each call live.
  • Automated confirmations and notifications on multiple platforms.

Scaled, full-service, Hospitality transactional support.