Hospitality starts before guests arrive and extends after their stay.
Superior customer service is a preview of what your guests can expect. It is a solid foundation that drives great reviews and builds brand loyalty. Guests don’t want their calls sent to voicemail, or answered by recordings, so we answer every call live; night or day, every day. A professionally trained operator provides the help and information guests need when they need it. From basic information to custom-crafted scripts with directions, key dates and times, and seasonal or event notifications they’ll appreciate.
You never have to worry about peak times, lunches, or when the staff is too busy and can’t respond. We target specific needs, or provide comprehensive virtual receptionist functionality. All calls are answered live, but can be handled differently; taking messages, routing calls and expediting service requests ensuring each call is taken seriously and acted upon swiftly. Your guests will always feel connected and important like guests should. With CMS hospitality answering services you deliver the round-the-clock service and hospitality they expect.
- 24/7 – After-Hours Hospitality answering service.
- Live operators answer every call, day or night, every day.
- Call and message routing and full receptionist functionality.
- Overflow and Back-up support when you need it.
- Time-based billing is affordable and cost-effective.
- Friendly, highly-trained operators treat your guests like guests.