Your Customers Need You
You customer’s HVAC problems are constant and around the clock. If they have a problem with their air conditioning they need one of your technicians now, not tomorrow. CMS provides HVAC companies 24/7 dispatch service. We’re here to get your technicians where they need to be.
Save Time and Money
Throughout the day you need to focus on other things. Dispatching your on-call technicians is time consuming and paying a full time dispatcher is expensive. With CMS we handle the incoming calls, determine their nature, and dispatch the appropriate technician for the job. And you only pay us when we’re working for you.
Around the Clock Dispatching
If your customer’s air conditioning breaks in the middle of the night, they want don’t want to wait for an HVAC technician. They want it fixed now. And if you’re not there to answer the phone, they’ll find a competitor who does. CMS offers HVAC companies 24/7/365 on-call dispatching. We make sure we’re always there to answer the phone to help your customers with their HVAC problems.
Different Solutions for Different Technicians
We know different technicians have different preferences. At CMS we accommodate a wide range of methods to relay calls to your on-call staff. We know different HVAC on-call technicians prefer different things. No matter if they want to be paged, or if they prefer a text message, CMS will get the call to them every time.
We don’t just relay calls to your on-call technicians. Our dispatching professionals ensure every call is handled properly. Every call we receive is documented and recorded so you know what technician received what call and when. CMS also filters the calls so the right technician receives the right call.
An Extension of your HVAC Business
CMS is here to work for you. Our services give your business flexibility. Whether you have 24-hour on call technicians or have a large contract that only needs temporary service or if you just want someone to cover the phones while the office is at lunch, CMS can provide a solution for you. We are an extension of your business. We answer calls the way you want them answered. Everytime.
For over forty years HVAC companies have trusted CMS to handle their on-call dispatching. Let us show you why CMS is trusted by thousands of clients across the country.
HVAC Call Center Solutions