While you keep innovating, we care for your customers 24/7/365
When technology misbehaves it’s bad for business. From minor issues to all-out IT disasters, the most common complaint is frustration. Who to call and how hard it is to reach a live person. As users, most of us admit to having a love-hate relationship with technology. We view our technology dependency as both a blessing and a curse. Even when business is booming for manufacturers, developers and IT consultants, the innovation and invention driving success is often at odds with customer service that keeps customers happy and loyal.
CMS technology solutions handles calls like your third-party IT department. We enable you to keep working and creating while we care for your customers. Everything from Tier 1 troubleshooting to on-call support; creating work tickets, manning your 24 Hour Help Desk and more. CMS ensures that superior customer service is delivered in less time and at a lower cost, without hiring additional staff.
We all love Technology – Except When We Hate It.
Let Us Customize a Call Center Solution for Your Technology Business!
You Keep Innovating and We Provide Great Customer Service.
CMS customizes our cost-effective after-hours tech support with live answering services and a suite of IT call center solutions specificaly for your needs. Our solutions are scalable and provide support for managed service providers, consultants, software developers, IT engineers and more.
An essential part of building any successful IT business is satisfied customers. We design the system that reflects your needs, and care for your customers. Every call answered, every customer helped and properly routed. Rising above competitors with a technology call center solution that positively reflects on your company, your products and your way of doing business.