24/7 call center and phone answering services for IT
Your IT Company is a busy place, and despite their importance, phone calls are often an unwelcome distraction. With our IT answering service, you can ensure each call is answered professionally without disrupting your daily workflow.
Add professional customer service to your repertoire
Consumed with the fast-paced and never-ending nature of their work, it’s not surprising that many IT departments neglect less pressing aspects of their operation, such as how to handle telephone calls.
Despite efforts to push communication online, modern consumers still expect to reach a live person on the phone, and not meeting this expectation can be detrimental to a company’s bottom line.
Utilizing our IT answering service, you can bridge the gap between advanced communication solutions and traditional customer service, providing professional agents to field your incoming calls and handle them based on your instructions.
Only paying for the time spent on your account, IT answering services from CMS allow you to protect your profits without sacrificing high-quality customer care.
24/7 Virtual Receptionists
We can answer your calls during the day, after business hours, when you’re busy, or around the clock. Whenever you need us, our live operators can take your calls.
Based in the USA
All CMS agents are based here in the United States. We never outsource your calls offshore. Every call is handled in the USA.
Call Screening & Escalation
Our agents can act as receptionists in your office, screening calls and routing requests to the appropriate parties based on need and urgency.
Custom Scripting & Call Flow
You determine what information is collected from your callers and how each type of call is handled.
Information collected on your behalf can be delivered to you via email, SMS, voice, or submitted through your website or CRM software.
CMS delivers top-notch customer support for a fraction of in-house staffing costs. Our IT answering services start at just $50 per month.
Ticket System Integration
CMS solutions can integrate with your software, enabling our agents to open new tickets and update requests in your ticketing system.
Recordings & Call Analytics
Keep track of everything with call recordings and reporting available via our web-based dashboard.
Call Answering Services for Tech Companies
CMS handles calls like your third-party IT department. We enable you to keep working and creating while we care for your customers. Everything from Tier 1 troubleshooting to on-call support; creating work tickets, manning your 24/7 help desk, and more. Popular solutions include:
Fully customized solutions for complex applications. Combine live agents with automated solutions to improve efficiency.
Tailored to Your IT Operation
CMS customizes our cost-effective after-hours tech support with live answering services and a suite of IT call center solutions tailored to your needs. Our solutions are scalable and provide support for managed service providers, consultants, software developers, IT engineers, and more.
An essential part of building any successful IT business is satisfied customers. We design the system that reflects your needs and care for your customers. Every call gets answered and properly routed. Rising above competitors with a technology call center solution that positively reflects on your company, your products, and your way of doing business.
Our call center solutions can be customized to the need of any firm or department. Some of the companies we support include:
Inbound call center solutions that give you a competitive advantage
We don’t have to tell you how stiff your competition is. New technology firms are forming every day, and standing out from the crowd is of critical importance. By hiring CMS to serve your live answering needs, you can distinguish yourself and provide the personal touch that is all but lost at other technology companies.
Built to your needs
IT answering service from CMS is not a one-size-fits-all solution. We work with our clients to design services that fit their specific needs, adding value to their operation and functioning as a genuine extension of their business.
Integrate Your Existing Systems
Our answering service integrates with the tools you use daily, making your life easier by streamlining workflows and keeping data synced across applications.
IT Call Center FAQ
What are the benefits of an IT answering service?
CMS answering services provide a number of benefits to IT companies and technical support departments.
Perhaps the most obvious benefit is that it can help to free up time for employees who would otherwise be tied up answering phone calls.
Additionally, our answering service can help to provide a higher level of customer service, as calls can be answered by trained professionals who can help to resolve issues quickly and efficiently.
In addition, CMS can help to improve the chances of converting a lead into a paying customer, as calls will be answered in a prompt and professional manner.
An answering service can also help to provide peace of mind for IT companies and support departments, as calls will be handled in a professional and efficient manner.
Lastly, outsourcing calls to an answering service is cost-effective and can help you reduce costs while still maintaining live support.