Call Center Solutions for Manufacturing Industry

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Superior Communication to Optimize People and Production

Manufacturing is the combination of processes, people, equipment and facilities working in sync. Complex processes that CMS helps to keep going for manufacturing sector clients like Kraft Foods, Kellogg’s, Jack Daniels, and Marzetti.

Manufacturing call centers are more than public-facing live answering services. They are critical communication hubs handling everything from customer service to 24/7 plant emergency response. CMS offers a 3rd party call center solution that distributes information where it’s needed under any circumstance. We support ongoing daily functions like attendance hotlines, employee call-offs, and shift availability notifications. We also offer multi-channel support via phone, text or email. All with web-based accessibility that gives management ongoing status reports in real time. CMS helps increase productivity while keeping overhead costs low.

Construction workers on the job

Customized Call Center Solutions for Your Facility

Serving Manufacturing Operations Large and Small

Manufacturing doesn’t take place in a vacuum. It’s the product of complex facilities, refined processes, and highly skilled people. Whatever the size, manufacturing operations come with unique needs and big challenges.

CMS meets those challenges with a single point of contact manufacturing solution. From the ongoing daily functions of customer service, facilities management, employee monitoring, call-offs and shift availability, to swift emergency response. We go farther, taking routine, automated error messages to a higher level that translates into a swift, immediate response. All easily incorporated with your existing protocol, and executed performance-tested professionals that aren’t strangers to disaster recovery, facilities management, and employee monitoring.