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Centralize Communications

Establish a single hotline for employee attendance, disaster response, support, and more. One phone number to keep everyone connected.

Avoid Downtime

Keep your operation moving with real-time absence reporting, notifications, and shift fill.

Reach Everyone at Once

Reach all of your employees at once with mass text messages, emails, and voice broadcasts.

Save Time and Money

Drastically reduce the amount of time needed to maintain attendance records, enforce policies, and find shift replacements.

Employee Attendance Hotline for Hourly Workforces

Efficient processing and reporting of call-offs, absenteeism and more.

Operations need to run like clockwork, 24 hours a day, every day. Limiting downtime and maintaining efficient and ongoing production is no accident, it’s the result of the right processes in place to capture vitally needed information that is routed to the people that need it. We serve as the attendance hotline for factories and manufacturing companies, but we go far beyond attendance, CMS supports operations in critical ways.

Taking employee call-offs and notifying management, we also track attendance over time, report tardies, FMLA requests, and can distribute shift availability notifications by text message and email. There are broad options for supervisor and staffing notifications, and ways to track sick time and vacation time, and further assist with dynamic backfilling and workforce management tailored to your needs. A web-based portal enables management to see it all at a glance, and run comprehensive and customized reports. CMS is your 24/7 central employee attendance center that helps meet your operational goals.

Selected Features

  • 24/7/365 attendance tracking of your workforce.
  • A single, dedicated line for employee attendance calls.
  • We record and timestamp each call.
  • Supervisors and management notifications for shift changes, call-offs and more.
  • Shift availability and backfill requests filled swiftly with mass notifications.
  • Reach everyone, all at once, by text, email or phone with a single message.
  • Web-based attendance reporting puts it all at your fingertips.

Cost-effective and easily customized 24/7 Attendance Hotlines.

Warehouse supervisor on a walkie talkie coordinating personnel and responding to staffing changes
Close up picture of a person's arms at their desk with one hand typing on a keyboard and another using a smartphone

Mass Notifications & Disaster Response

Off-Site, secure and 100% up-time – we’re there when you can’t be.

In a disaster, emergency communication needs to be a given, not a concern. If your facility is impacted and operations interrupted, CMS is ready. We’re standing-by 24/7, every day, and fly into action. We support you with the communications you need as you coordinate your response. We facilitate by taking calls when you can’t, from a secure, off-site, third-party call center, handle calls from employees, families, and serve as your liaison with emergency personnel. We even dispatch internal response teams and ensure they keep connected.

Documenting and recording each step, coordinating communications between all parties; on-site and off-site, contractors, engineers, management and vendors with their own teams of technical and repair specialists. All part of a contingency plan designed to help you get back up as quickly as possible, triggered by a single phone call from an employee or through our online mass notification system. Scripts and plans can be crafted that are designed for specific events. In every case, employees are kept informed, minimizing downtime for the smoothest and most rapid recovery, with a plant emergency hotline serving as your off-site crisis command center.

Selected Features

  • We’re always on-call to support your operations in any emergency.
  • 100% Up-Time is assured by the redundant back-ups of our Call Center.
  • Professional, highly-trained operators offer calm, confident, experienced help.
  • Customized disaster response, step-by-step processes designed to your needs.
  • Unlimited contingency plans for every possible scenario.
  • Multi-channel mass communication; text message, email, phone, and web.

In a disaster, count on assured communication to get through it.

Experience the CMS Difference

Superior communication to optimize people and production

Manufacturing is the combination of processes, people, equipment and facilities working in sync. Complex processes that CMS helps to keep going for manufacturing sector clients like Kraft Foods, Kellogg’s, Jack Daniels, and Marzetti.

Manufacturing call centers are more than public-facing live answering services. They are critical communication hubs handling everything from customer service to 24/7 plant emergency response. CMS offers a 3rd party call center solution that distributes information where it’s needed under any circumstance.

We support ongoing daily functions like attendance hotlines, employee call-offs, and shift availability notifications. We also offer multi-channel support via phone, text, or email. All with web-based accessibility that gives management ongoing status reports in real-time. CMS helps increase productivity while keeping overhead costs low.

Call center agent taking calls
Manufacturing plant employee working on steel parts

Serving manufacturing operations large and small

Manufacturing doesn’t take place in a vacuum. It’s the product of complex facilities, refined processes, and highly skilled people. Whatever the size, manufacturing operations come with unique needs and big challenges.

CMS meets those challenges with a single point of contact manufacturing solution. From the ongoing daily functions of customer service, facilities management, employee monitoring, call-offs and shift availability, to swift emergency response.

We go farther, taking routine, automated messages to a higher level that translates into a swift, immediate response. All easily incorporated with your existing protocol and executed by performance-tested professionals that aren’t strangers to disaster recovery, facilities management, and employee monitoring.

24/7/365

Availability

100%

Customizable

3,000+

Clients

99.99%

Uptime Guarantee

Integrate Your Existing Systems

We can integrate our answering service with the tools you use daily, making your life easier by streamlining workflows and keeping data synced across applications.

Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday
Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday

Benefits of Working with a Call Answering Service

There are many benefits of working with a US-based live answering service like CMS, including: 

  • Delivering 24/7/365 support to be competitive.
  • Reducing costs — customize solutions and pay only for the service you use.
  • Improving customer satisfaction by providing timely responses and assistance.
  • Increasing productivity by freeing time for you and your personnel to focus on other business-critical tasks.
  • Receiving the right calls based on your specifications — no more time wasted on non-urgent calls that can be addressed during business hours.

A Call Center Partner that Gets Your Business

Today’s highly competitive business landscape requires owners to make strategic decisions to ensure their brand remains relevant for years to come.

Every business needs to provide a top-notch customer experience, especially in customer service, tech support, general inquiries, shipping, and sales.

People calling in want quick responses and efficient solutions. If your business doesn’t meet these needs, your customers can switch to your competitor.

However, you don’t need to lose customers even when working on a budget.

With CMS call answering services, you’ll benefit in the following ways:

Customized and Personalized Solutions

Working with CMS means having the professional representation you need to make a good impression on prospects and customers.

Whether you need help with 24/7 support, call dispatching, customer service,  appointment scheduling, or everything at once, CMS can tailor a solution that fits your purpose and budget.

Consider CMS as an extension of your office where everything can be personalized, from the scripting and instructions we use to patch calls, take messages, and notify you of calls to the number of people representing your business through voice calls.

Useful Tools & Technology

Call analytics and web-based dashboards help you stay on top of everything happening with your calls. You can even use on-call scheduling software to manage your on-call schedule anytime.

We can also enable seamless integrations with your business software or your CRM, so you can perform tasks like call data management and analysis using your tools.

Trusted Company Since 1967

CMS has been around since 1967 — over five decades of industry experience and expertise.

It’s no wonder we’re one of the most respected answering services in the United States and have been providing thousands of companies with virtual answering services and more.

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