Employee Attendance Hotline for Hourly Workforces
Efficient processing and reporting of call-offs, absenteeism and more.
Operations need to run like clockwork, 24 hours a day, every day. Limiting downtime and maintaining efficient and ongoing production is no accident, it’s the result of the right processes in place to capture vitally needed information that is routed to the people that need it. We serve as the attendance hotline for factories and manufacturing companies, but we go far beyond attendance, CMS supports operations in critical ways.
Taking employee call-offs and notifying management, we also track attendance over time, report tardies, FMLA requests, and can distribute shift availability notifications by text message and email. There are broad options for supervisor and staffing notifications, and ways to track sick time and vacation time, and further assist with dynamic backfilling and workforce management tailored to your needs. A web-based portal enables management to see it all at a glance, and run comprehensive and customized reports. CMS is your 24/7 central employee attendance center that helps meet your operational goals.
Selected Features
- 24/7/365 attendance tracking of your workforce.
- A single, dedicated line for employee attendance calls.
- We record and timestamp each call.
- Supervisors and management notifications for shift changes, call-offs and more.
- Shift availability and backfill requests filled swiftly with mass notifications.
- Reach everyone, all at once, by text, email or phone with a single message.
- Web-based attendance reporting puts it all at your fingertips.
Cost-effective and easily customized 24/7 Attendance Hotlines.
Mass Notifications & Disaster Response
Off-Site, secure and 100% up-time – we’re there when you can’t be.
In a disaster, emergency communication needs to be a given, not a concern. If your facility is impacted and operations interrupted, CMS is ready. We’re standing-by 24/7, every day, and fly into action. We support you with the communications you need as you coordinate your response. We facilitate by taking calls when you can’t, from a secure, off-site, third-party call center, handle calls from employees, families, and serve as your liaison with emergency personnel. We even dispatch internal response teams and ensure they keep connected.
Documenting and recording each step, coordinating communications between all parties; on-site and off-site, contractors, engineers, management and vendors with their own teams of technical and repair specialists. All part of a contingency plan designed to help you get back up as quickly as possible, triggered by a single phone call from an employee or through our online mass notification system. Scripts and plans can be crafted that are designed for specific events. In every case, employees are kept informed, minimizing downtime for the smoothest and most rapid recovery, with a plant emergency hotline serving as your off-site crisis command center.
Selected Features
- We’re always on-call to support your operations in any emergency.
- 100% Up-Time is assured by the redundant back-ups of our Call Center.
- Professional, highly-trained operators offer calm, confident, experienced help.
- Customized disaster response, step-by-step processes designed to your needs.
- Unlimited contingency plans for every possible scenario.
- Multi-channel mass communication; text message, email, phone, and web.
In a disaster, count on assured communication to get through it.
Experience the CMS Difference
Superior communication to optimize people and production
Manufacturing is the combination of processes, people, equipment and facilities working in sync. Complex processes that CMS helps to keep going for manufacturing sector clients like Kraft Foods, Kellogg’s, Jack Daniels, and Marzetti.
Manufacturing call centers are more than public-facing live answering services. They are critical communication hubs handling everything from customer service to 24/7 plant emergency response. CMS offers a 3rd party call center solution that distributes information where it’s needed under any circumstance.
We support ongoing daily functions like attendance hotlines, employee call-offs, and shift availability notifications. We also offer multi-channel support via phone, text, or email. All with web-based accessibility that gives management ongoing status reports in real-time. CMS helps increase productivity while keeping overhead costs low.
Serving manufacturing operations large and small
Manufacturing doesn’t take place in a vacuum. It’s the product of complex facilities, refined processes, and highly skilled people. Whatever the size, manufacturing operations come with unique needs and big challenges.
CMS meets those challenges with a single point of contact manufacturing solution. From the ongoing daily functions of customer service, facilities management, employee monitoring, call-offs and shift availability, to swift emergency response.
We go farther, taking routine, automated messages to a higher level that translates into a swift, immediate response. All easily incorporated with your existing protocol and executed by performance-tested professionals that aren’t strangers to disaster recovery, facilities management, and employee monitoring.
24/7/365
Availability
100%
Customizable
3,000+
Clients
99.99%
Uptime Guarantee
The Communication Challenges Manufacturers Face Every Day
Manufacturing operations create communication demands that most businesses never deal with. Here’s where CMS typically steps in:
Unplanned Absences on 24-Hour Shifts
A call-off at 3am needs to reach the right supervisor immediately, trigger a backfill notification, and be logged accurately before the shift starts. Without a structured system, that falls on supervisors who are already focused on running production.
FMLA and Attendance Policy Compliance
Accurate, timestamped documentation of every absence is essential for FMLA compliance and attendance policy enforcement. When CMS handles your call-offs, every interaction is recorded and logged, giving HR a clean, auditable trail.
Plant Emergencies and Disaster Response
When something goes wrong, whether it’s equipment failure, a safety incident, or a weather event, you need an off-site communication center that can coordinate response efforts while your internal team manages the situation. CMS serves as that center, 24/7.
Customer and Vendor Calls Outside Business Hours
Manufacturing doesn’t run 9-to-5, and neither do your customers’ supply chain needs. CMS handles after-hours customer service and vendor calls so critical orders, complaints, and inquiries are never left unanswered.
Multi-Site Coordination
For manufacturers operating across multiple plants or distribution centers, a single centralized communication point keeps everyone connected. One number, one system, one consistent experience, regardless of which facility a caller is trying to reach.
