Our property management answering service provides professional live operators who are available to answer your calls around the clock.

Property management company that utilizes our answering service

Property managers have a lot of duties to attend to. One moment they’re showing a property, the next they’re submitting a background check and processing a rental application. With property management answering service from CMS, these busy professionals can ensure their calls are always handled in a courteous manner, regardless of how busy they are in the office.

Instead of relying on voicemail or an impersonal automated system, our property management answering service allows your business to maintain a personal level of communication. While other companies utilize less professional methods of communication, you can gain a competitive advantage.

An extension of your office

Utilizing our property management answering service doesn’t mean your business is stuck with a generic, one-size-fits-all solution. Our customizable technology allows us to work as an extension of your business, answering in the name of your company and following directions that you put into place.

Available when you need us

Losing contact with your tenants or staff can be costly. With our property management answering service, all you have to do is forward your lines in order for us to begin answering on your behalf, meaning you’ll never have to miss an important call when you are unavailable.

Live answering benefits

Benefits and features of our property management answering service include:

  • 24/7/365 availability: you can forward your lines to us whenever you would like, whether after hours or during the day.
  • Affordable pricing: unlike hiring employees to work in your leasing office, our call center agents are only paid while answering your calls.
  • Personalized options: from the way our agents answer to the information they gather, you can determine every detail.
  • Integrated with your business: we can integrate with your databases to look-up tenant and property information, and the messages taken on your behalf can be delivery in any number of ways, including email, text message, fax, or phone call.

Additional property management services

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Sample Property Management Call Scripting

Our answering service and call center scripting is 100% customizable, allowing property management companies to structure accounts that meet their needs. While some may only need after-hours maintenance support, others may need a 24 hour