Property emergencies can arise at any time. With an after-hours property management answering service from CMS, you ensure your company is in the position to respond quickly to these emergencies 24 hours a day.

Lightning storm which presents a potential property management emergency

After-hours answering services for property managers

2 out of 3 property management calls we receive after hours are regarding maintenance issues. How much damage could a water leak cost your business if left unattended for a few hours? Just one call, if not responded to immediately, could cost your company thousands of dollars. Our property management emergency answering services are designed to prevent your organization from incurring unnecessary costs. CMS provides 24/7 live answering for any potential property emergency.

Avoid risk without increasing costs

There are countless emergencies that may occur after hours, and it’s important that your property management company is available to handle them. By not utilizing a live answering service or call center, you are putting yourself at risk. Although maintaining your own emergency personnel can be expensive, with CMS, you only pay for the time spent handling your calls.

We use your emergency procedures

Utilizing our property management answering service means you will always have live operators available to field your calls, each trained on your business and equipped with the emergency protocols that you’ve put in place. You determine what is considered an emergency and how each individual call should be handled. Whether you have one set of emergency procedures that are followed all the time or different instructions for each property, our system can be configured to accommodate your needs.

Available when you need us most

Losing contact with your tenants or on-site staff can be extremely costly. If you lose your power or telephone system, experience a weather emergency, have a sick employee, or encounter a natural disaster, our call center will be available. CMS has secure Midwest and West Coast call centers equipped with backup power and telephony.

Additional property management services

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Related Resources

Example of Property Management Maintenance On-Call Rotation

This is an example of a property management company’s maintenance on-call rotation. At CMS, a rotation like this is used for property maintenance emergencies or other after-hours situations that require maintenance attention. What constitutes an

Sample Property Management Call Scripting

Our answering service and call center scripting is 100% customizable, allowing property management companies to structure accounts that meet their needs. While some may only need after-hours maintenance support, others may need a 24 hour