Regardless of how busy you are, it’s important that your customers be able to reach you. With real estate customer service from CMS, you can provide clients with courteous, responsive support around the clock, without sacrificing your freedom.
Service creates trust
Real estate transactions involve huge amounts of money and it’s critical that customers trust those they’re doing business with. By sending all of your calls to voicemail and not reacting to your clients concerns, you risk losing business and harming your reputation. Our real estate customer service call center is the answer to this critical communication problem, giving agents, investors and brokers the constant availability that lets their customers know they care.
Only paying for the time spent managing your calls, real estate customer service from CMS is a cost-effective solution. Our customer service professionals work as an extension of your real estate operation, assisting customers with their concerns and providing them the information they’re looking for.
Integrating with your business
A key feature of our real estate customer service call center is that we are able to integrate directly with your business, utilizing web portals and client databases that you use on a daily basis. By doing so, we’re able to provide customers with up-to-date and accurate information without interrupting your busy work day.
In addition, every aspect of our service is customizable, so you can personalize the way your calls are answered and how different situations are handled. Our system can be designed to mirror, or even improve upon, your existing workflow.
Build a better relationship
The ultimate benefit of our real estate customer service call center is the enhanced relationship you’ll be able to build with your clients. Even when they can’t speak to you directly, they will know that you are within reach. When they need assistance after hours or in the midst of a hectic work day, we’ll be there to answer their calls. If your office experiences an emergency or loses power, our call center will be available. Regardless of what the situation may be, we’re always there to bridge the gap and make sure you remain connected.