Create loyal shoppers with 24/7 customer service
Customers have hundreds of options of who to buy from. Allowing customers to order at their convenience through a retail call center sets your business apart from the competition. Our customer service operators are available 24-hours a day, 365 days a year. Customers are increasingly powerful and have the opportunity to publicly rate or discuss your level of service. Negative feedback is disastrous to your sales, but providing around-the-clock retail support services ensures that customers will only have positive things to say about your business.
Whether you are a start-up retailer or an established nationwide franchise, CMS tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.
Custom Call Center Solutions for Retail Businesses
How Much Business are you Losing After Hours?
When you advertise online, your store is officially open 24-hours a day. Today’s consumers don’t just place orders from 9-5, and missing their calls is extremely costly. You need a 24/7 customer service call center to answer questions and help guide clients through the order process. A voicemail system only allows your customers to hang up and place their order with your competition. Staffing your own retail call center is extremely costly because you’re paying your employees whether they are taking calls or not.
CMS customer service agents are available 24/7, ready to work, and only get paid while working for you. 100% customized for your business, our retail phone support services helps increase your revenue without a large added cost or long term contract.
Support Customers When Your Website Is Down
A system crash or offline website is costly. Our retail call center technology allows us to record and store orders in a customized back-up system. When your system is backed up, the order and payment can be processed without the customer ever knowing there was a problem. Do you want to risk lost revenue by operating without a back-up? Our secure Midwest location has back-up power and telephony, allowing us to operate when others can’t.