Create loyal shoppers with 24/7 customer service

Customers have hundreds of options of who to buy from. Allowing customers to order at their convenience through a retail call center sets your business apart from the competition. Our customer service operators are available 24-hours a day, 365 days a year. Customers are increasingly powerful and have the opportunity to publicly rate or discuss your level of service. Negative feedback is disastrous to your sales, but providing around-the-clock retail support services ensures that customers will only have positive things to say about your business.

Whether you are a start-up retailer or an established nationwide franchise, CMS tailors a customer service solution specifically for your business. Custom training programs introduce agents to your company and products to ensure they are equipped to support your customers.

Construction workers on the job

Custom Call Center Solutions for Retail Businesses

Retail Answering Service

Courteous live operators available to answer calls for your store whenever you’re unavailable.

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Retail Customer Service

Customer retention is vital to retail success. Build loyal customers with a professional customer service call center.

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Retail Virtual Receptionist

Achieve a professional telephone presence without paying for an on-site receptionist. We answer and route calls virtually.

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Retail Order Support

Allow customers to place orders by phone with a retail order hotline. We take orders even if your website is down.

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24/7 After-Hours Service

Don’t be restricted to office hours. Take customer calls around the clock thanks to our 24 hour call center.

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Retail Emergency Service

Prepare for building and facility emergencies with an answering service that maintains communication when your office can’t.

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How Much Business are you Losing After Hours?

When you advertise online, your store is officially open 24-hours a day. Today’s consumers don’t just place orders from 9-5, and missing their calls is extremely costly. You need a 24/7 customer service call center to answer questions and help guide clients through the order process. A voicemail system only allows your customers to hang up and place their order with your competition. Staffing your own retail call center is extremely costly because you’re paying your employees whether they are taking calls or not.

CMS customer service agents are available 24/7, ready to work, and only get paid while working for you. 100% customized for your business, our retail phone support services helps increase your revenue without a large added cost or long term contract.

Support Customers When Your Website Is Down

A system crash or offline website is costly. Our retail call center technology allows us to record and store orders in a customized back-up system. When your system is backed up, the order and payment can be processed without the customer ever knowing there was a problem. Do you want to risk lost revenue by operating without a back-up? Our secure Midwest location has back-up power and telephony, allowing us to operate when others can’t.