How Much Business are you Losing After Hours?
When you advertise online, your store is officially open 24-hours a day. Today’s consumers don’t just place orders from 9-5, and missing their calls is extremely costly. You need a 24/7 customer service call center to answer questions and help guide clients through the order process. A voicemail system only allows your customers to hang up and place their order with your competition. Staffing your own retail call center is extremely costly because you’re paying your employees whether they are taking calls or not.
CMS customer service agents are available 24/7, ready to work, and only get paid while working for you. 100% customized for your business, our retail phone support services helps increase your revenue without a large added cost or long term contract.
Support Customers When Your Website Is Down
A system crash or offline website is costly. Our retail call center technology allows us to record and store orders in a customized back-up system. When your system is backed up, the order and payment can be processed without the customer ever knowing there was a problem. Do you want to risk lost revenue by operating without a back-up? Our secure Midwest location has back-up power and telephony, allowing us to operate when others can’t.