Automated answering services can help your small business efficiently deal with incoming calls. The automated solutions at CMS are tailored to fit the needs of your company and provide a “big business” feel without the expense or complexity.

Small business customer selecting automated answering service option

Features of our Automated Answering Services for Small Business: 

  • Custom greetings
  • Auto-attendant
  • Recorded information
  • Transfer to extension
  • Transfer to voicemail
  • Live operators upon request

Automated Call Answering = Efficiency

Sometimes live answering is impractical for small businesses. Although live operators improve the customer service experience, there are many calls that don’t require human intervention. If you need to make callers aware of your new office hours, for example, a simple recorded message would be far more efficient than having a virtual receptionist speak with each caller.

Flexibility When You Want It

Our automated answering services provide your company with a wide array of options. From transferring to extensions, voicemail, or information lines. From customized greetings to recorded information. The automated services at CMS are specifically designed for your small business.

We’re Here To Help You Grow

For a small business owner, growing your business is the first priority. The communication and technology professionals at CMS are here to help you do just that. With over fifty years of industry experience, the trained staff at CMS are here to help you make your dream a reality.

Additional Small Business Services

Small Business Call Center

Custom solutions for small businesses.

Small Business Customer Service

Provide your customers with excellent service.

Small Business BPO

Outsource your processes to our call center.

Small Business Answering Service

Every call answered live, 24x7.

Small Business Automated Answering

Automated attendant and IVR call handling.

Small Business Virtual Receptionist

Go virtual and free up your office staff.

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