Automated answering services can help your small business efficiently handle inbound and outbound phone calls. The automated solutions at CMS are tailored to fit your company’s needs and provide a “big business” feel without the expense or complexity.

Small business customer selecting automated answering service option

Features of our Automated Phone Answering Service for Small Business: 

  • Custom greetings
  • Auto-attendant
  • Recorded information
  • Transfer to extension
  • Transfer to voicemail
  • Live operators, upon request

Automated Call Answering = Efficiency

Sometimes live answering is impractical for small businesses. Although live operators improve the customer service experience, many phone calls don’t require human intervention. For example, if you need to inform callers of your new office hours, a simple recorded message would be far more efficient than having a virtual receptionist speak with each caller.

Flexibility When You Want It

Our automated answering services offer your company many options, from extensions, voicemail boxes, call transferring, and information lines to customized greetings and recorded information. The automated services at CMS are fully customizable and can be configured to meet your needs.

Combining Live and Automated Solutions

At CMS, we understand small businesses’ needs for efficient call handling and exceptional customer service. That’s why we offer a comprehensive solution that combines our affordable phone answering service for small businesses with our advanced automated solutions. As a result, we can provide a cheap and scalable approach to managing incoming calls by integrating our professional live answering and automated services.

Our small business answering service ensures that every call is answered promptly by a friendly and professional operator. Our highly trained team becomes an extension of your business, representing your brand and delivering personalized assistance to your callers. Whether taking messages, scheduling appointments, or providing general information, our live operators are dedicated to delivering exceptional customer experiences.

We’re Here To Help You Grow

For a small business owner, growing your business is the priority. CMS’s communication and technology professionals are here to help you do just that. With over fifty years of industry experience, we can tailor an automated phone system to help support your operation and make your dream a reality.

Additional Small Business Services

Small Business Call Center

Custom solutions for small businesses.

Small Business Customer Service

Provide your customers with excellent service.

Small Business BPO

Outsource your processes to our call center.

Small Business Answering Service

Every call answered live, 24×7.

Small Business Automated Answering

Automated attendant and IVR call handling.

Small Business Virtual Receptionist

Go virtual and free up your office staff.