Outsourcing certain aspects of your small business can save you time and money. As a small business, growth is a top priority. At CMS, our business process outsourcing frees up resources so you can focus on what matters.

Gears representing elements of a small business process that can be outsourced to a BPO call center

Our BPO Call Center Can Handle Small Business Tasks Such As:

  • Office receptionist duties and call taking
  • Appointment scheduling and calendar management
  • Event registration and pre-screening
  • Employee attendance reporting
  • Employee check-in and check-out
  • Tier 1 technical support and troubleshooting
  • Support ticket generation
  • Service dispatching and relaying
  • Process telephone orders
  • On-call coverage and urgent call escalation

Front Office or Back Office Outsourcing: We Do It All

CMS offers a wide variety of outsourcing options for your small business. We customize our services to fit the specific needs of your business. Whether you want to outsource receptionist duties or manage employee attendance reporting, CMS can provide your growing business with the support it needs.

Reduce Small Business Overhead

Hiring support staff to carry out the multitude of processes your business requires can be expensive. With CMS you only pay us when we work for you. We can provide your small business with the support infrastructure of a big business for a fraction of the cost.

An American BPO Company

At CMS we do not outsource to foreign countries. All of our staff in located right here in the United States. For over forty years CMS has been an industry leader in business process outsourcing. Let us show you why so many businesses trust us with their outsourced processes.

Additional Small Business Services

Small Business Call Center

Dynamic call center solutions for small businesses.

Small Business Customer Service

Provide your customers with excellent service.

Small Business BPO

Outsource your processes to our call center.

Small Business Answering Service

Basic services for ensuring every call is answered live.

Small Business Automated Answering Service

Automated attendant and IVR call handling.

Small Business Virtual Receptionist

Free up your office staff by hiring a virtual receptionist.

 

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