CMS helps computer repair shops boot customer service
You’re on the front lines of the tech boom. When customers call, they’re in crisis. What they want most is a rapid response time signaling they made the right call and that help is coming. Whether it’s misbehaving software, a virus, or a complete system crash, for the customer, every call is an emergency.
Growing your business requires giving customers what they need while simultaneously getting the most of your time. It’s a challenge, especially if customers take you out of the office to their homes or businesses. CMS has you covered with professional, highly-trained operators ready to handle your customers precisely as you require. We help you to get them back up and running by providing superior customer service that saves you money and makes the right impression.
Handle more computer repair calls without increasing costs
Every customer call is answered professionally with protocol tailored to your needs and without disrupting doing what you do best.
We extend your office, screening and routing calls during the day and saving you distractions. All while keeping customers happy and building good will.
If a customer gets an answering machine they’ll call a competitor. Yours will get a trained, friendly professional to schedule an appointment that keeps you busy.
As your Tech Support department, we screen calls using crafted scripts, open work tickets, route calls, and integrate with your customer’s existing systems.
We coordinate your after- hours support commitments by screening and routing calls, and dispatching on-call techs with a record of every transaction.
CMS helps with custom integration with your systems. From work ticket software to network monitoring of equipment, we help you avoid costly system failures.