PC hardware technician at a work bench inside a computer repair shop

CMS helps computer repair shops boot customer service

You’re on the front lines of the tech boom. When customers call, they’re in crisis. What they want most is a rapid response time signaling they made the right call and that help is coming. Whether it’s misbehaving software, a virus, or a complete system crash, for the customer, every call is an emergency.

Growing your business requires giving customers what they need while simultaneously getting the most of your time. It’s a challenge, especially if customers take you out of the office to their homes or businesses. CMS has you covered with professional, highly-trained operators ready to handle your customers precisely as you require. We help you to get them back up and running by providing superior customer service that saves you money and makes the right impression.

Handle more computer repair calls without increasing costs

IT Answering Service

Every customer call is answered professionally with protocol tailored to your needs and without disrupting doing what you do best.

Virtual Receptionist

We extend your office, screening and routing calls during the day and saving you distractions. All while keeping customers happy and building good will.

Appointment Scheduling

If a customer gets an answering machine they’ll call a competitor. Yours will get a trained, friendly professional to schedule an appointment that keeps you busy.

24/7 Tier 1 Help Desk

As your Tech Support department, we screen calls using crafted scripts, open work tickets, route calls, and integrate with your customer’s existing systems.

Emergency Service

We coordinate your after- hours support commitments by screening and routing calls, and dispatching on-call techs with a record of every transaction.

Custom Integration

CMS helps with custom integration with your systems. From work ticket software to network monitoring of equipment, we help you avoid costly system failures.

Fix more hardware, reinstall more operating systems, and make the right impression