24/7/365 IT Support for your managed service customers.
When technology misbehaves customers need help now, not later. But providing them the level of technology support consistent with their Service Level Agreements (SLA) is easier said than delivered. You can’t be everywhere, and if you’re already immersed in solving one problem, taking calls to jump to the next may not be possible.
IT problems arise 24/7, and CMS ensures your customers reach a professionally trained voice ready for help, 24/7. We can document, create work tickets in your system, dispatch, book follow-up appointments and handle the routine requirements for you. Freeing you to do what you do best. From Tier 1 troubleshooting, to phone systems, database, networks and cloud computing, CMS provides customer care that shows your customers you care. A level of care that sets you apart.