24/7/365 customer service so you can focus on the next release.
Even when business is booming for software developers, the innovation and invention that drives success can be at odds with the need to keep customers happy and loyal. Technology misbehaves, and customers turn to you for support and solutions. You may have more pressing things to do, but your public face is critical.
CMS supports you by acting as your third-party IT department. We offer trained virtual receptionists, smart IVR, understanding of your needs, and a proven track record. Business hours, after-hours, weekends and holidays, you’ll make the right impression by providing outstanding customer service, giving each call the attention it deserves. You keep working and creating, and we care for your customers. CMS ensures that superior customer service is delivered in less time and at a lower cost, without hiring additional staff or coming at the expense of the next great thing.
Let us customize a call center solution for your software.