Web Hosting Answering Services

Engineers looking at server rack in data center

Cost-effective 24 hour call center support for data centers

Web hosting companies are the cloud-keepers, the businesses we all depend on. Unsung heroes keeping our data centers, our websites, our email and more, up and running without a hiccup. CMS call center solutions enable web hosting companies to provide superior customer support at a fraction the cost of adding staff. 24/7/365, because when servers go down it’s never at a convenient time.

CMS has you covered; professional, highly-trained operators ready to handle your customers precisely as you require. We consistently provide superior customer service that saves you money and builds loyalty and your brand. With CMS you make the right impression every time.

Cool customer care representatives keep your service from overheating.

IT Answering Service

A calm, professional voice answers every call with protocol tailored to your needs. All without disrupting doing what you do best.

Virtual Receptionist

CMS is an extension of your office. We screen calls and keep customers happy while efficiently saving you time, money and building good will.

Customer Service

CMS helps your customers when they need it most. Instead of a recorded message, a calm and sympathetic live voice helps them with whatever they need.

Tier 1 Help Desk

As your Tech Support department, we screen calls using crafted scripts, open work tickets, route calls, follow-up and integrate with your existing systems.

On-Call Dispatching

We coordinate your 24 Hour on-site support commitments by screening and routing calls, and dispatching on-call techs. CMS records every transaction so you know what happens and when it happens.

Network Monitoring

24 Hour staffing to assess, process and respond to system alerts with immediate response to critical situations. CMS helps you avoid costly system failures.

By Use

By Industry

By Size