If the quality of your service depends on your ability to respond quickly, it’s critical that your dispatching staff is highly trained and always available. Acting as your liaison between customers and drivers, our transportation dispatching service provides you with skilled, dependable staff that you can rely on to handle your calls.
Whether your transportation company needs help dispatching several calls throughout the evening or thousands per day, our transportation call center is scalable to fit your needs. Open 24 hours per day, our dispatching call center allows your business to keep moving after office hours and take advantage of every available opportunity.
Cost effective dispatching
If you pay an employee to answer and dispatch your calls, it’s costing you money whether you’re receiving calls or not. By utilizing our call center for your transportation dispatching needs, you only pay for the time spent working on your behalf.
Flexible to meet your needs
Our transportation dispatch service is customizable to meet your needs. We can account for multiple drivers and their individual instructions, handle calls differently based on the time of day, interact with customer databases, lookup directions, maintain schedules, and more. Regardless of how complex your needs may be, we are prepared to accommodate them.
Keeping everyone connected
Transportation conditions are ever-changing, and it’s important that everyone involved with your business remain on the same page. Our transportation call center helps perform this function, passing along information to different drivers and updating customers as new data becomes available. With multiple operators available at all times, we’re able to dispatch and process new calls on your line simultaneously.
Additional transportation services