Energize communications with a 24-hour call center
The critical services you provide are essential and an interruption is a genuine cause for panic. CMS supports you by providing customers real help from real people. A utility industry call center that supports your operations with comprehensive customer service infrastructure, support hotlines, and more.
Starting with basic customer service that builds positive PR and goodwill, we take after-hours calls, outage calls, and create automated phone systems with important recorded messages. During the day we handle routine service inquiries, process payments, and handle overflow calls so you aren’t overwhelmed by volume. Internally, we respond to equipment failures, fire and gas leaks, water main breaks, and calls from customers, partners, and employees to keep everyone informed and calm. CMS is there as your first line of utility customer support – 24/7. We provide a solid foundation for profitable, sustainable long-term growth and stability.
Custom Call Center Blending Best Practices and New Technologies
A 24/7/365 Customer Service Solution
In times of emergencies, when we’re challenged in new ways, a companies response is scrutinized. This is certainly true for the many unsung utility heroes; the water, gas, oil and energy companies that we all depend on and, too often, take for granted.
CMS is privileged to help these industries with customized utility call center solutions that serve communities in need. We assist utility efforts in many important ways. From live answering services, custom call centers, scheduling, payments, emergency and outage hotlines and more. These support services contribute to the greater good, fortify your brand with positive PR and drives sustainable long-term growth.