Property Management Call Answering Service

Being available 24 hours a day, 365 days a year gives you the edge you need to improve your customer service track record, maintain unit occupancy, and maximize profit.

With our round-the-clock call handling and after-hours answering services, you get all these benefits at no extra cost.

Our professional operators will help foster goodwill among your tenants by delivering stellar service outcomes. They’ll also assist in boosting revenue potential by deftly handling leasing inquiries and tenant requests.

Although our CMS team of operators will be acting as your local call center representatives, you’ll only be paying for calls taken on your account. So even if you’re working on a budget, you’ll find that using CMS for your company’s after-hours calls is surprisingly economical. You can maintain 24/7 call coverage for less than $2 a day!

Our maintenance call center solutions provide property managers with a centralized work order management hotline capable of processing and dispatching requests 24 hours a day.

Our maintenance call center is staffed by professional agents, each trained to process calls efficiently per your instructions. Available around the clock, our maintenance hotline can be used as your single point of contact 24 hours a day, or as an after-hours emergency solution that takes over for your staff outside of business hours.

CMS maintenance call center services are personalized to the needs of your property management company and can often integrate with existing software. Agents can field calls, create work orders in your system, and then notify the appropriate personnel. Requests that require immediate attention can be dispatched to on-call personnel; non-urgent requests can hold for regular office staff.

Learn more about maintenance hotline solutions from CMS

A property management virtual receptionist is the perfect solution for busy property management companies looking to handle their telephone calls on a budget. Instead of hiring employees that get paid whether they are working or not, our virtual receptionists are only paid while answering your calls.

To reduce costs, many property management offices rely on solo managers to answer the phone. But since they’re also responsible for meeting with prospective tenants, showing properties, doing paperwork, and coordinating with maintenance staff, it’s understandable that some calls go unanswered.

Our property management virtual receptionist can fill in for your office staff and answer calls that would normally be missed. With our skilled receptionists answering on your behalf, you provide callers with an excellent level of customer service and ensure you never miss an important call.

If you manage an apartment complex, condominium, office building, or retail center, you know that keeping your tenants happy is key to maintaining a successful business. Answering phone calls and responding to customer inquiries can be time-consuming and distracting from your other duties.

That’s where our team of professional leasing and customer service agents can help. We can take on all of your call center needs, from answering phones and responding to customer inquiries to processing rental applications and scheduling appointments.

We understand that every property is different, so we’ll work with you to create a custom call center solution that meets your specific needs. And because we’re available 24/7/365, you can be confident that your tenants will always have someone to talk to when they need it.

As your property management business grows, so does the need for a more sophisticated telephone system. At some point, a simple phone system will no longer suffice, and you’ll need to consider an auto attendant or IVR solution to keep up with customer demand.

An auto attendant is a pre-recorded voice that answers calls and provides options for callers to choose from. An IVR, or interactive voice response system, is a more complex solution that allows callers to input information through their keypad. It is then used to route the call to the appropriate department or individual or to provide personalized information to the caller. For example, tenants can call in and check status alerts specific to their property or receive an outbound call asking them to confirm their upcoming maintenance appointment.

By integrating our live answering services with auto attendant and IVR solutions, you can achieve the benefits of automation and scale while ensuring a human touch is always just one button away.

Schedule showings and new tenant appointments without sitting in front of your phone all day. Our agents can manage the calendar on your behalf.

With CMS appointment scheduling, you can guarantee that your appointment-related phone calls are always handled properly, freeing up your time (and your staff’s) to focus on managing the rest of your business.

Prospective tenants can call and make an appointment with live scheduling agents from CMS at any time, day or night, according to your schedule. Apartment tours, leasing appointments, maintenance calls, and more can be screened and booked per your specifications.