What is an answering service?
An answering service or Telephone Answering Service (TAS) is a telecommunications service provided by a call center business that is employed to process incoming calls. Unlike our more sophisticated call center services, our answering services emphasize live operator answering, message taking, and message delivery.
Professional answering service agents
CMS hires only the best professional answering service agents so that you are guaranteed to receive the information you want, when you want. When hiring the appropriate staff to answer your calls the applicant must first submit an application that is looked over by our hiring staff and operations manager. Once the applicant is selected they go through extensive testing that ranges from comprehension to typing skills, making sure they meet the requirements of a professional telephone agent. Once the applicant is hired they must go through customer service training, where they are strictly evaluated to ensure they meet our quality assurance standards. After several weeks of training and answering service testing, they then begin answering calls under close supervision until the training staff and the agent are comfortable.
Why should I choose CMS as my answering service?
CMS gives your customers live telephone support without drastically increasing your payroll and operational costs, and we have been providing these services since 1967. Your staff may not be able to answer every call, even during office hours. This forces your current and potential customers to wait, try again later, or take their business to your competition. Avoid frustrating your customers or possibly losing sales by adding additional phone staff from CMS. We are only paid when answering your phones. You can use CMS as coverage for overflow or direct certain types of calls directly to us through a 100% customized account.
At CMS when you become a client with us you don’t become just another number, you become a business partner that we would like to see grow while using our answering services. The success of our answering services depends on the success and growth of your business. We have over 40 years of experience in small business answering services and business answering services of different sizes. We operate 24 hours a day so you can use us during your office hours, part time, as an overflow call center, after hours, or on a needed basis. If you are looking for an answering service for your industry, view the industries we answer for below:
Our services are designed to meet your needs and can be customized for practices of all shapes and sizes, whether you have one physician needing after-hours support or multiple offices requiring 24 hour live answering.
Over 60% of after-hours calls generate significant revenue for HVAC companies. If you don’t have HVAC answering services from CMS, you’re losing business.
100% customizable real estate scripting allows CMS to collect the specific information you’re looking for. Whether dealing with sellers, buyers, cash investors, loan modifications, or mitigation inquiries, we can develop a script that fits your business.
When you advertise online, your store is officially open 24-hours a day. Today’s consumers don’t just place orders from 9-5, and missing their calls can be extremely costly.
New clients in desperate situations can call at any time. With hundreds of attorneys competing for the same dollar, if you don’t answer, a competitor will. How much additional revenue could you generate if you added just one new client a month?
Serving hundreds of commercial companies from equipment rental and sales, vending products and support, commercial chemical providers, and major beverage distributors, CMS has all of your communication needs.
2 out of 3 calls we receive after hours are regarding maintenance issues. How much damage could a water leak cost your business if left unattended for a few hours? Just one call, if not responded to immediately, could cost your company thousands of dollars. Our property management emergency answering services are designed to prevent your organization from incurring unnecessary costs.
A live answering service provides your callers an immediate point of contact 24/7 for any emergency equipment malfunction, software crash, or production stoppage.
The IT industry is more competitive than ever before. Your competition is not just down the road or in the same city, but worldwide. Differentiate yourself from your competition by providing live, professional answering services 24/7.
The sensitivity of your calls often requires immediate attention. Funeral home answering services from CMS support your calls after hours, during showings and services, or when you’re on another call.
Utility failure or service outage can result in thousands of homes and businesses being without crucial services (water, electricity, etc.) and cause the public to face hazardous conditions. CMS provides call center staff 24/7/365 for these situations.
Don’t see your industry listed above? All custom solutions are designed to grow a loyal customer base and increase your company’s revenue without the large added expense of hiring additional staff or investing in unproven software.
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Overflow Answering Services
Overflow Answering Services service from CMS provides your organization with assistance during periods of high call volume. Instead of forcing callers to wait for an available operator, excess calls are routed to live operators who are ready to assist. Faster service increases your customer satisfaction and reduces the stress placed on your existing office staff. With our overflow answering service available 24 hours a day, 365 days a year, we’re guaranteed to be available whenever you need us.
After Hours Answering Services
Businesses with after-hours accessibility are the market leaders in the service industry. Our after-hours answering service will make your business available 24 hours increasing your potential for high profits. Every business can use an after-hours answering service to allow more flexibility in their business hours to meet client or customer needs.