Call Center Benefits

What's included with 24 Hour Message Center Solutions from CMS

Professional 24 hour message taking

Available 24 hours a day, our message center provides businesses and professionals with an affordable way to have their telephone calls answered live.

In a digital world where it is rare to speak with an individual, our 24 hour message center gives businesses the professional edge. Instead of relying on impersonal voicemail or IVR systems, our live operators are available to take calls on your behalf and take messages per your instructions.

Whether you have a customer with an after hours emergency or a vendor needing to verify an order after your office closes, having 24 hour message service from CMS ensures you are always available. Callers will feel better knowing their message has been received, and you’ll have the information you need to best run your business.

A message center that meets your needs

Our 24 hour message center is 100% customizable and our services are configured to meet your needs. Messages can be delivered via SMS (text message), email, fax, web, or phone call, and calls can be filtered based on subject and urgency. If you want the message center to contact you directly for client emergencies and hold all other calls for the morning, it’s as simple as updating your account instructions.

An extension of your business

We may not work in your office, but our 24 hour message center is designed to function as an extension of your business. Our courteous message center personnel answer every call live in the name of your business, asking questions that you deem appropriate and providing information related to your organization. From providing directions to assisting with routine business processes such as appointment scheduling, our message center can do far more than simple message taking.

Never miss an opportunity

Having a 24 hour message center doesn’t just improve the professional appearance of your business, it helps make you money. In today’s marketplace, consumers expect to have their concerns addressed on demand, 24 hours a day. By providing a live person to answer your calls, you’re placing your business ahead of the competition and ensuring you can take advantage of every opportunity that comes your way. A voicemail system can’t notify you of an emergency job that came in after midnight, but our message center can.

By working with you to understand your business and the needs of your customers, we can implement a message taking service that truly meets your needs and adds to your bottom line.

A simple voicemail alternative

Instead of sending callers to voicemail, our message taking service allows every call to be answered and processed by a live operator. Messages are taken based off of scripting that you put into place and delivered per your instructions.

Customers would rather speak with a human being than an automated system or voicemail recording. By using CMS as your message taking service, you can provide your callers with this personal level of service while continuing to keep down costs. Customers used to leaving voicemails will certainly notice the difference, and your bottom line will reap the rewards.

Only charging you for the time spent handling your calls, message taking from CMS is affordable and within the budgets of most small businesses. With our sales team guiding you through the setup process, it is also an extremely easy way to add professional telephone answering to your operation. No employees to train or payroll to deal with, just forward your lines and we take things from there.

Custom message scripting

Our message taking answering service allows you to develop custom scripting that meets the needs of your business. If you need to gather specific information from different parties, our system can be configured to filter these calls and then present agents with the appropriate message scripting. This ensures that the messages you receive are complete.

Multiple message delivery options

Messages taken on your behalf can be delivered to you in any number of ways, including email, text message, fax, online, or phone call. We can deliver messages to you individually as they are taken, or combine them into a log that you receive throughout the day. Multiple delivery options can be used simultaneously, and messages can be distributed to different personnel based on their subject or priority.

Professional customer service

All of the answering service operators employed by CMS are skilled customer service professionals. We treat your telephone calls as our own and answer every call with a smile. By utilizing our staff as your message taking service, you ensure that every caller is greeted in a courteous manner and that your business is always putting its best foot forward. Our function at CMS is to improve the level of customer service you are able to provide and thereby make your business money.