We answer telephone calls when you can’t so that your business can remain available around-the-clock.
Missing important calls after hours? Need to maintain constant availability? Our after-hours answering service can help, providing highly trained agents to answer the phone for you and work as a virtual extension of your business.
No need to miss opportunities when your office is closed
Over 60% of after-hours calls generate significant revenue for various types of businesses and often require immediate attention. If that customer can’t reach your company live, he or she will call your competition. If you don’t have after-hours answering services from CMS, you’re losing revenue and the opportunity to improve or develop long term customer relationships.
Provide top-notch customer support around-the-clock
It is ten times easier to keep a current customer than to acquire a new one. An after-hours answering service helps you build a loyal customer base because they know you’re available when they need you most. They never have to worry about whom to call after hours.
We deliver more than your typical answering service by combining top tier customer service with leading technology personalized for your business.
Whether you need a simple after-hours receptionist service or a technician dispatching operation integrated with your work ticket system, we can help develop an off-hours call center solution that meets your exact needs.
We answer as an extension of your business
Your callers don’t want a totally different experience when they call you after regular business hours. They want the same level of service and support they receive from your office. Our goal is to function as a seamless extension of your business. When we are successful, callers don’t even know they are speaking to an answering service.
100% customized answering service
Our after hour answering services are customized to meet your business needs. Our software allows us to script exactly what you would like us to say to your callers, from the way we answer the line to the way we say goodbye.
Your account can be structured to function as your office does during business hours, taking messages and routing them to the appropriate parties, relaying and dispatching urgent calls, and aiding customers with routine tasks such as appointment scheduling. If you only wish to handle specific concerns after hours, your account can be set up to filter out non-pertinent calls.
Our after hours answering service staff learns the ins and outs of your account so that general questions can be answered quickly. Once the call is completed, any message taken is delivered to you based on your specific instructions.
Ensure you are always available
After hours answering ensures that your customers always have a way to reach your business. With their busy lives and hectic schedules, they’ll appreciate being able to reach you around-the-clock. The CMS agents responsible for answering your calls after hours act as an extension of your office, so you can rest assured that customers always receive the courteous level of service they deserve.
Whether you’re a small IT company looking to cover your clients’ technical support needs or a nationwide property management firm looking to centralize your maintenance hotline, we can help you develop an after-hours contact center solution that achieves your goals.
Experience the CMS difference
Over 40 years of providing after hours answering service gives CMS the industry knowledge and expertise to help your company grow. Available without a large expense or long-term contract, our services are flexible and designed to supplement your existing operation.
Trust your calls to the professionals
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