We answer your calls 24/7 as an extension of your business
Your callers don’t want a totally different experience when they call you after regular business hours. They want the same level of service and support they receive from your office. Our goal is to function as a seamless extension of your business. When we are successful, callers don’t even know they are speaking to an answering service.
Answering services personalized to your needs
Our after hours answering services are customized to meet your business needs. Our software allows us to script exactly what you would like us to say to your callers, from the way we answer the line to the way we say goodbye.
Your account can be structured to function as your office does during business hours, taking messages and routing them to the appropriate parties, relaying and dispatching urgent calls, and aiding customers with routine tasks such as appointment scheduling. If you only wish to handle specific concerns after hours, your account can be set up to filter out non-pertinent calls.
Our answering service staff learns the ins and outs of your account so that general questions can be answered quickly. Once the call is completed, any message taken is delivered to you based on your specific instructions.
Overnight, weekends, holidays, during emergencies — we ensure you are always available
After hours answering ensures that your customers always have a way to reach your business. With their busy lives and hectic schedules, they’ll appreciate being able to reach you around the clock. The CMS agents responsible for answering your calls after hours act as an extension of your office, so you can rest assured that customers always receive the courteous level of service they deserve.
Whether you’re a small IT company looking to cover your clients’ technical support needs or a nationwide property management firm looking to centralize your maintenance hotline, we can help you develop an after-hours contact center solution that achieves your goals.
Experience the CMS difference
Over 50 years of providing call center solutions gives CMS the industry knowledge and expertise to help your company grow. Available without a large expense or long-term contract, our services are flexible and designed to supplement your existing operation.