Keep your operation moving after office hours
Calls come in after-hours but you’re closed for the day. What happens? You miss opportunities and force customers to explore other options.
With after-hours dispatching from CMS, you can process calls around the clock without increasing your overhead. Our skilled call center agents answer calls live, document requests, and then dispatch qualified calls to your support staff or field service technicians.
Dispatch processes built for your business
Our after-hours dispatching processes can be customized to fit the needs of any organization, including emergency response teams, field-service contractors, transportation companies, and technical support departments.
By creating a custom dispatch process that aligns with your after-hours capabilities, we’re able to answer, document, diagnose, qualify, and assign calls exactly the way you want us to. We can dispatch requests by text message, relay critical messages over the phone, track cases in your service management software — the options are limitless.
Ensure business continuity 24/7/365
Our dispatching center is fully redundant and operates 24 hours a day, 365 days a year. Regardless of what ‘after hours’ means to your organization, our call center is available to assist. If you already have a solution for after-hours call dispatching, CMS can function as an emergency backup center and help ensure business continuity in the event of a disaster or unexpected downtime.
Affordable after-hours dispatch coverage
Setting up an off-hours dispatching center costs less than you think. Instead of hiring hourly employees to dispatch your calls after hours, you only pay CMS for the time our agents spend working on your behalf. No more paying by the hour and only receiving 10 minutes of work.
Accuracy you can depend on
Highly trained dispatchers, sophisticated technology, and detailed processes ensure every call is processed accurately. You don’t have to worry about missing important information or having technicians bothered by routine requests.