Solving your after-hours dilemma
While you need to remain available around-the-clock to serve your clients, it’s costly to staff 24-hour coverage. And while outsourcing is cost-effective, you worry about entrusting your customers to another company.
With CMS, you can provide high-quality customer service after hours while enjoying the cost benefits of using a third party. We treat your callers as our own and work diligently as an extension of your business.
Limit on-call distractions
The last thing your on-call employee needs is to be bothered with every phone call you receive after hours. Our operators help limit on-call distractions by filtering and classifying calls based upon factors you establish in advance.
Callers appreciate a live voice
Automated systems are impersonal and difficult to navigate, especially in times of crisis. At CMS, every call made to your number is answered live. Whether it’s Saturday night or Christmas morning, our team is always available.
Accommodate your entire staff
Our flexible dispatching platform and on-call scheduling system can accommodate unique instructions for each member of your staff. For example, if Mary wants calls relayed to her home phone number after 9 pm and Ben prefers a text message 24-7, we can program the differences right into our system, eliminating the risk of human error.
Scripting built to your specifications
Although HVAC contractors and medical practices both require after-hours on-call service, they are bound to have different needs. With our customized answering service scripting, we can design an after-hours on-call solution that meets your unique specifications. From the way we answer the line to the questions we ask callers, everything is up to you.
Experience you can trust
Providing on-call services for more than 45 years, we have the professional experience you can trust. Our service is used by major hospital networks, emergency service companies, and countless other businesses nationwide. If you’re looking for an answering service to interface with your on-call personnel after hours, look no further than CMS.