Call Center Benefits

What's included with Emergency Answering Service Solutions from CMS

Implementing an emergency answering service through CMS provides your organization with a centralized communication center in case of an emergency or disaster, capable of handling your calls when you’re unable to operate or when your customers need urgent attention.

Protect your business

Losing the ability to communicate with customers for even one day can be crippling to a business. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, emergency answering services from CMS can keep your business connected. By being prepared for the worst, you ensure your business won’t suffer in the event of unforeseen circumstances.

Meet your customers’ expectations

In the event of an emergency, your customers expect you to be available. Since it is ten times easier to keep a current customer than to acquire a new one, having an emergency answering service can protect your existing customer relationships. Instead of directing potential customers to your competitors, give your business the competitive edge with 24-7 live support.

Experience you can rely on

Over 50 years of providing emergency answering services and emergency call center solutions give CMS the industry knowledge and expertise to help your company grow. Our services are also available without a large expense or a long-term contract.

Using our advanced call center scripting software, we are able to offer 100% account customization. Each high-priority/emergency call will be dispatched to the appropriate on-call and will continue to be sent until someone is reached, giving your business the quickest response times in the industry.

Every call is recorded and time-stamped, so you know when each call comes in and when your technicians respond to each page, text message, or email.