Call Center Benefits

What's included with Overflow Answering Service Solutions from CMS

It’s bad for business when you make your customers hold, leave a voicemail, or call back at a later time. Our overflow answering service provides professional operators to handle your excess calls, per your instructions, whenever the need arises.

Reduce hold times

Overflow answering service from CMS provides your organization with assistance during periods of high call volume. Instead of forcing callers to wait for an available operator, or to leave a voicemail and wait for a return call, excess calls are routed to our live operators who are ready to assist. Faster service increases your customer satisfaction and reduces the stress placed on your staff. With our overflow answering service available 24 hours a day, 365 days a year, we’re available to handle your excess calls whenever you need us.

An extension of your office

CMS overflow answering service operators answer on your behalf act as an extension of your office. Our system is configured with your instructions, ensuring we gather only the information you request. Our overflow answering services are 100% customizable and can be molded to fit the needs of your business. Messages can be sent to the appropriate personnel via email, text message, or fax, and our advanced software can be configured to upload data to your existing system. Account customization makes the differences between your office and our overflow service indistinguishable.

Refocus your staff

High call volume can distract your office staff and have a negative impact on your business. Overflow call support through CMS makes it easier for your staff to focus on their primary responsibilities without neglecting callers. The agents who handle your overflow calls are only paid while working directly for you, making overflow answering an affordable alternative to utilizing your existing office staff for telephone support.

Eliminate repeat calls

Our overflow answering service agents can provide information about your office hours, holiday schedules, events and more when you are unavailable or are receiving a large number of calls. By providing this information and working to resolve your customers’ inquiries, our service can help reduce the number of callers who have to call back in order to reach a resolution.

Losing business due to lost or missed calls?

CMS has a solution, and it doesn’t involve hiring additional staff. Our overflow answering service provides you with as many phone operators as you need to meet your demand. By ensuring every call is answered by a live person, you’ll avoid missing any opportunities. CMS will take your calls and deliver them to you as a page, phone call, fax, text message or via a system of your choice, allowing you to handle other tasks as needed.

The CMS Difference

In business since 1967, CMS is an experienced answering service you can trust to handle your excess phone calls. We pride ourselves on excellent service and treat our client’s customers as our own. If you’re short staffed, lose phone service, or experience an unexpected spike in call volume, we will be available.