Small business answering services from CMS are the ideal solution for small business owners looking to provide professional customer service without the expense or distraction associated with hiring dedicated staff.

Answering service operator taking small business calls

We understand small business

Our answering service for small businesses allows businesses to keep their costs low without losing touch with their customers. At CMS, we understand the needs of small business and are proud to provide our communication solutions to thousands of entrepreneurs across the country.

By choosing CMS as your small business answering service, you put our decades of experience at your disposal and gain a team of professionals dedicated to your success. We consult with each new client individually and customize our services to meet their needs.

Small business answering service options

  • Small Business Live Answering Service
  • Small Business Emergency Service
  • Small Business Virtual Office & Virtual Receptionist
  • Small Business Appointment scheduling & Appointment Reminder
  • Small Business After Hours Call Center
  • Small Business Overflow Call Center

Don’t see a small business answering service option for you? Contact us and we will find a solution that meets your business needs. We have experience in many industries and will work with you and your business to make your customers happy.

Our answering services for small businesses are available 24/7/365 and designed with your business in mind. We know that each business is different and embrace the opportunity to tailor our services specifically for your organization.

Focus on your business

Running a small business requires your full attention. With CMS handling your live answering needs, you’ll have additional time to focus on what you do best. We handle your callers as our own, so you’ll never have to worry about the level of customer service being provided to your customers.

Don’t rely on voicemail

Did you know that voicemail could be costing your business money? A missed call could mean a missed opportunity to make a sale or assist an existing customer, which in turn affects your bottom line. Don’t rely on customers to leave a voicemail and expect them to wait for you to call them back the next day. Many customers and clients who call a business and don’t speak with a live person will simply move on to the next listing in the phone book.

CMS is here to help businesses like yours nurture sales leads and grow profits. Using our small business answering service will also help you keep up with that growth by allowing you to focus on tasks besides answering the phone.

Improve service while saving money

By employing CMS as your live answering service, you not only gain our customer service expertise, but also the large cost savings associated with outsourcing everyday business tasks. Paying the staff and equipment costs needed to manage an in-house call center is expensive. CMS call center agents, on the other hand, are only paid while taking calls on your behalf.

Take your business to the next level

While your competition sends callers to voicemail, our answering service for small business will provide you with agents to answer live every time. CMS is sure to set your business apart from the crowd. Whether you need someone to pick up the phone when you’re busy, or an around-the-clock customer service call center, CMS is sure to exceed the expectations of both you and your customers.

Additional Small Business Services

Small Business Call Center

Dynamic call center solutions for small businesses.

Small Business Customer Service

Provide your customers with excellent service.

Small Business BPO

Outsource your processes to our call center.

Small Business Answering Service

Basic services for ensuring every call is answered live.

Small Business Automated Answering Service

Automated attendant and IVR call handling.

Small Business Virtual Receptionist

Free up your office staff by hiring a virtual receptionist.

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