Meet Your Customers’ Needs While Limiting Costs
Virtual receptionist services from CMS allow your company to expand comfortably without the wasteful overhead associated with hiring a full-time receptionist. You are only charged for the time CMS virtual assistants work for your business. Our live call center agents work as an extension of your company, answering incoming calls as if they are sitting in your office.
Protect Your Business by Avoiding Downtime
Losing the ability to communicate with your customers for even one day can be crippling to a business. If you lose your power or telephone system, have a weather emergency, or experience a natural disaster, our call center and virtual assistants will be available. Your business needs to be prepared for the worst. Every call is recorded and time-stamped, so you know exactly when each call comes in and when your personnel respond to each page, text message, or email.
Organize All of Your Communication Under One Roof
Virtual receptionists can handle the communication needs of multiple locations from one virtual headquarters, giving your business the organization and uniformity it needs to run efficiently. You don’t have to worry about your clients calling the correct location. Instead use one telephone number to service all of your offices. This is an added convenience for your customers.
CMS is a Partner that Gets Your Business
Today’s highly competitive business landscape requires owners to make strategic decisions to ensure their brand remains relevant for years to come.
Every business needs to provide a top-notch customer experience.
People calling in want quick responses and efficient solutions. If your business doesn’t meet these needs, your customers can switch to your competitor.
However, you don’t need to lose customers even when working on a budget.
With CMS call answering services, you’ll benefit in the following ways:
Customized and Personalized Solutions
Working with CMS means having the professional representation you need to make a good impression on prospects and customers.
Whether you need help with 24/7 support, call dispatching, customer service, appointment scheduling, or everything at once, CMS can tailor a solution that fits your purpose and budget.
Consider CMS as an extension of your office where everything can be personalized, from the scripting and instructions we use to patch calls, take messages, and notify you of calls to the number of people representing your business through voice calls.
Useful Tools & Technology
Call analytics and web-based dashboards help you stay on top of everything happening with your calls. You can even use on-call scheduling software to manage your on-call schedule anytime.
We can also enable seamless integrations with your business software or your CRM, so you can perform tasks like call data management and analysis using your tools.
Here to Make Your Business Money
Our function at CMS is to increase your company’s revenue. We do this by providing highly trained, professional virtual receptionists able to serve the needs of your customers.
Trusted Company Since 1967
CMS has been around since 1967 — over five decades of industry experience and expertise.
It’s no wonder we’re one of the most respected answering services in the United States and have been providing thousands of companies with virtual answering services and more.
What is a virtual receptionist?
A virtual receptionist is a remote call answering service that provides live, human customer support 24 hours a day, 7 days a week. Virtual receptionists are trained to handle your inbound calls professionally and courteously, just like a traditional receptionist.
In addition to answering calls, virtual receptionists can also provide other services such as appointment scheduling, order taking, customer service, and even lead generation. Virtual receptionists are a cost-effective solution for businesses of all sizes that need someone to answer their calls when they can’t.
A virtual receptionist is a perfect solution if you’re looking for a reliable, 24/7 answering service.
How much does a virtual receptionist service cost?
Virtual receptionists are typically priced per minute, and you are only billed for the time you use. This can be a significant saving compared to hiring an employee to handle receptionist duties.
Of course, the cost of a virtual receptionist will vary depending on the services you require. But in general, a virtual receptionist can be a cost-effective solution for your business. We have plans starting at just $50 per month.
Compare this to the cost of hiring an hourly or salaried employee. In the U.S., the average hourly rate for a receptionist is $15.50. If you need someone available 40 hours per week, you’re looking at a cost of over $2,480 per month. And this doesn’t even include the cost of benefits like health insurance and vacation time.