Appointment reminder calls from CMS are a friendly, useful service that your customers or patients will appreciate. By providing a courteous reminder of upcoming appointments, you’ll reduce the number of missed appointments and reap the benefits of a more efficient operation.
How much does a missed appointment cost you?
Each missed appointment can cost you thousands in lost revenue and even more in payroll and overhead expenses. The fast paced lifestyle of many Americans causes them to easily forget the dates and times of their appointments, directly affecting your bottom line. Courtesy appointment reminder calls from CMS allow you to reach out to your customers or patients with the date and time of their appointment, as well as any other pertinent information that is easily forgotten.
Meet customers’ needs while keeping costs low
Appointment reminder calls drastically increase your arrival rate and revenue without a large added expense. Call center agents can also remind patients of the information and materials they need for their appointment, or familiarize the customer with your payment policy.
CMS can contact your customers or patients at the times they are most likely to be available, between 7:30 and 9:00 p.m. If your staff was calling at these times you’d be paying for an extra 2 to 5 hours per day, which is hardly cost effective. Courtesy appointment reminders cost you a small fraction of what each appointment is actually worth to you.
Refocus your staff
Allow your staff to concentrate on more important tasks while CMS calls your customers or patients reminding them of their scheduled appointments. Interrupting your staff when they are concentrating on creating specs or working out a billing issue can be frustrating and inefficient. Let them do the job you hired them for.
Built to fit your business
Our appointment reminder service is 100% customizable and can accommodate any scheduling scenarios. Features include:
- Customized scripting
- Online interface to download appointment and client details
- Preferred calling times
Online report of who was contacted
Here to make your business money
Our function at CMS is to increase your company’s revenue. We do this by reminding your patients or customers of their scheduled appointments when your office is unable to do so.