What is Business Process Outsourcing?
Business Process Outsourcing (BPO) is the process of hiring another company to handle business activities for you, such as a call center. A BPO call center can help a company operate more efficiently while allowing an organization to focus on important internal tasks. The cost savings of BPO is of course one of the main reasons for outsourcing customer service work. However, hiring a BPO call center doesn’t just include cost savings. When you hire a reputable BPO vendor like CMS, you are purchasing a group of highly trained customer service representatives who have the experience to assist your customers in any situation.
Business process outsourcing from Continental Message Solution can help your business improve efficiency, enhance customer satisfaction, and reduce costs. BPO call center solutions come in all shapes and sizes, from small business appointment scheduling systems to large corporate call-off lines. By outsourcing everyday tasks, your business can avoid the staffing and equipment costs incurred doing the work in-house.
While cost savings are a major benefit associated with business process outsourcing, the speed and flexibility gained are equally important. Many tasks that you perform manually in your office can be automated or improved with our custom technology. Improvements like these speed up your response time and ensure that your customers always receive the highest level of service. In addition, utilizing our BPO call center services allows your employees to re-focus on your core business.
BPO call center solutions include:
- Appointment reminders
- Order taking and order support services
- Payment processing and billing support
- Employee call-off lines
- Work assignment lines
- New customer/member enrollment
- Claims processing
- Receptionist services and call routing
- Field service dispatching
Beyond the BPO call center solutions listed above, CMS is capable of providing 100% customizable services, designed specifically for the needs of your business. If you have a routine business process that you are considering outsourcing to another company or a process that would be improved by our BPO call center expertise, we encourage you to contact us anytime online or call 1-800-369-8908.