Corporate call center services from CMS help companies enhance their image and maintain professional communication without dramatically increasing their costs.
Protect your corporate image
Corporate customer service is continually under the microscope. Provide callers with a poor telephone experience or make it difficult to reach your organization, and someone is going to hear about it. Instead of risking your organization’s reputation by using automated systems or scaling back telephone support, outsourcing your corporate call center to CMS allows you to maintain your professional image and better serve your customers.
Available 24 hours a day, 365 days a year, our corporate call center handles calls as an extension of your business. With our highly trained agents taking calls on your behalf, you can rest assured that your company’s reputation is in good hands and that contacting your organization is always a pleasant experience.
Reduce overhead, improve efficiency
Operating an internal call center is not only costly, but burdensome as well. Staff need trained, technology implemented, quality monitored – a variety of tasks need performed that take away from your core business. By using CMS as your corporate call center, you can eliminate these unnecessary internal distractions and the costs that go with them, freeing up your staff to focus on the tasks that make you money.
Integrating with your operation
Corporate call center outsourcing from CMS is a personalized service designed to meet the needs of your organization. Our objective is to act as an extension of your business, integrating directly with your existing processes and providing callers with a seamless experience. Whether they are speaking to your office receptionist or our call center representatives, we want your callers to feel as though they are always speaking directly with your company.
Utilizing our advanced technology, we can integrate with work ticket systems, websites, CRM software, and a variety of other systems that you use on a daily basis. Whether you need a corporate call center to provide basic message taking services or perform customer database queries using real-time information, we can develop a solution that meets your needs.
Corporate call center options
Our corporate call center can perform a variety of duties for your organization, including:
- Acting as your public relations hotline and passing press inquiries along to the appropriate party
- Performing corporate receptionist duties, answering in the name of your organization and transferring live callers to the desired personnel
- Fielding customer service calls and initiating cases in your CRM system
- Providing help desk and basic information services, looking up data in your system and providing it to callers
- Processing telephone orders and submitting them directly via your e-commerce storefront or payment portal
And the list goes on. Regardless of your corporate call center needs, our professionals can design a solution that works for a fraction of what it would cost you to perform in house.