Call Center Benefits
What's included with Customer Service Outsourcing Solutions from CMS
Providing superior customer service solutions since 1967, CMS is the customer service outsourcing partner of choice for organizations looking to effectively lower their costs without jeopardizing customer satisfaction.
Keep your customers
In this highly competitive economy, customer retention is vital to your company’s longevity. It is more cost-effective to retain current customers than to acquire new ones.
Customers are more likely to explain their issues to a live call center representative than an automated system, and call center outsourcing services from CMS provide the most cost-effective solution.
Keep your customers satisfied by providing a professional customer service call center 24/7.
Meet customers’ needs while keeping costs low
Customer service outsourcing provides your customers with live telephone support without drastically increasing payroll and operating costs.
Your staff may be unable to answer every call, even during office hours, forcing your valuable customers to wait or try again later. Avoid frustrating your customers by adding additional customer service representatives from CMS.
Agents are only paid while answering your calls. You can use CMS as coverage for overflow calls when you are busy or direct certain types of calls directly to us through a customized account.
An extension of your business
With over 50 years of customer service call center experience, we have the skills and technology to design an account that works for your organization.
Agents answer the phones and follow your instructions to ensure calls are handled the way you want them. CMS is not just the call center but an extension of your business.
Protect your business
Losing the ability to communicate with your customers for even one day can be crippling to a business.
Our customer service call center will be available if you lose your power or telephone system, have a weather emergency, or experience a natural disaster. Your business needs to be prepared for the worst.
Every call is recorded and time-stamped, so you know when each call comes in and when your personnel responds to escalated support requests.
Here to make your business money
Our function at CMS is to increase your company’s revenue. We do this by providing reliable, professional customer service to your customers at a fraction of your in-house costs.