CMS provides the professional, customer service oriented staff necessary to make your outbound calling campaign a success.
Reaching out to your customers
Placing outbound calls to customers is a great way to improve your relationship. Whether you’re calling to follow up on their recent experience, show your appreciation, verify information, remind them of an upcoming appointment, or conduct a survey, proactively reaching out shows that they’re important to your business and that you’re actively working to ensure their satisfaction.
By utilizing CMS as your outbound call center provider, you not only guarantee that your outbound calls will be handled in a professional and courteous manner, but you’re also allowing your core staff to remain focused on more productive tasks.
CMS outbound call center services are built to fit your business. With our outbound call center technology, we can use your existing customer database, integrate with CRM software, and provide custom, contingency based scripting. This level of customization allows us to work as an extension of your business and personalize calls for particular customers.
Outbound calling can be utilized for a variety of different purposes, including:
- Customer appreciation / customer care
- Customer feedback and follow-up
- Database cleansing/information verification
- Appointment reminders
- Market research and surveying
- Advisory calling (product recalls, service changes)
Easy to implement and monitor
Starting an outbound calling campaign with CMS is easy. Once you speak with sales and describe your needs, our training department will receive the specifics of your campaign and implement company-wide training. When the campaign goes live, you’ll have tools available to keep our data up to date and to monitor all of the calls being placed on your behalf.