Run Your Business, Not a Call Center
Answering every call is important, but small business owners seldom have the time. Hiring staff to answer the phone is an option, but it’s expensive. Add the time it takes to train and manage new employees, and hiring becomes unrealistic.
With our call center services for small businesses, you can avoid these headaches without sacrificing customer service quality. Instead of attempting to handle all your calls alone, our trained representatives take them for you, answering in the name of your business and assisting callers per your instructions.
Big Business Quality, Small Business Price
If you call a company at 2 a.m. and reach a live person ready to assist you, are you speaking with a big organization or small business? Most would answer a big organization because they have the money to run a 24-7 operation.
By using CMS as your small business call center, you can provide 24-7 live operator assistance at a fraction of the cost. Unlike hiring employees, you only pay our agents while actively working on your behalf. And there’s no equipment to buy or infrastructure to maintain.
We take care of all the details, and you only pay for what you need.
Call Center Services Built for Your Business
When you think of how your ideal call center would operate and how it would portray your business, you probably have some detailed thoughts in mind. When you partner with CMS as your small business call center, we aim to translate that vision and make it a reality. None of our services are one-size-fits-all, and everything we do on your behalf is 100% customizable. Everything is up to you, from how we greet your callers to the tasks we perform.
Small business call center outsourcing services from CMS include:
- 24/7 small business customer service
- Live operator appointment scheduling
- Website and work ticket integration
- Small business order taking/e-commerce support
- Event and seminar registration
- Virtual receptionist and call routing
- Service dispatching and emergency relay
And the list goes on. We provide a wide variety of call center services to small businesses across the country and work closely with our clients to implement solutions that integrate with their internal operations and best serve their customers.
Make Customer Care a Priority
Small business call center solutions from CMS allow small businesses to dedicate themselves to high-quality customer service without negatively impacting their bottom line. We provide the professional staff, technology, reporting, and expertise necessary for managing a thriving call center. By working with CMS, your small business can finally make customer care a priority.
Small Business Call Center FAQ
How much do small business call center services cost?
You’ll find that all of our call center solutions for small businesses are vastly more economical than hiring and training your own employees to perform these tasks, especially if you only receive calls sporadically. You can allocate your time and money elsewhere while simplifying your operation and improving customer service.
We have per-minute pricing plans starting as low as $50 a month. With many services, you only pay for the time we spend handling your call, not all the time we are available. We understand budget is usually a primary concern for small businesses, and we can work with you to find service plans that meet your needs within your financial constraints.
What is the difference between a small business answering service and a small business call center?
While these two terms are often used interchangeably, they’re not quite the same thing. A small business answering service provides basic call answering and message taking, like a receptionist. On the other hand, our small business call center solutions are more involved and personalized.
For example, we can follow a detailed script to guide a customer through a complex technical issue, process an order, or deal with customer service issues. Regardless of what level of call-taking service or support your business needs, CMS can assist you with a tailored plan.
How does a virtual small business call center work?
It starts by learning more about you, the customer, to design your account and define the role we are to play. We want to know about your business, the types of calls you receive, the workflows and processes you utilize, and the information we should gather on each call.
Every little detail is personalized, including the way we greet callers, document calls, and solve problems for your customers. Our setup also includes integration with your existing systems as needed, which makes your life easier by enabling us to interact with the applications you’re already using to run your business. Once everything is ready, you simply forward your calls to CMS, and we begin answering on your behalf.
All our call center agents are based in the USA and operate out of our two physical locations in Las Vegas and Columbus or virtually from other areas.
How do I set up a call center for my small business?
While you could set up your own call center, we wouldn’t recommend it, especially as a small business. It’s much more cost-effective to partner with CMS to outsource customer service or arrange for call-taking services.
In addition to saving on staffing, you won’t have to invest in or maintain any of the software or equipment needed for a call center, as we provide that for you. We also bring more than 50 years of expertise in the business to our solutions for your company. Collaborating with CMS is just like having your own call center, with all of the benefits and none of the hassles or capital expenses.