Small Business Call Center Solutions

Without incurring the expenditures of hiring in-house staff, CMS virtual receptionists give your office the professional, authoritative voice it needs.

At CMS, you only pay for our virtual receptionist services for those times when our virtual assistants work while representing your company.

Our live call center representatives take incoming calls and respond to inquiries as if they were present in your office, acting as an extension of your business. With several virtual receptionists available, you’ll always have someone attending to calls for your business. This frees up your office employees to work on critical tasks crucial to the success of your company and its bottom line.

Regardless of what kind of business you have or what industry you’re in, being available 24 hours a day, seven days a week, and 365 days a year gives you an edge when wooing new clients, cementing your customer service reputation, and maximizing profits.

With overflow call handling and after-hours call center services from CMS, you get all these benefits at a nominal cost, without the hassle and expense of hiring and training full-time staff. We make our 24-hour call handling budget-friendly for businesses of all sizes; you only pay for calls taken on your account, making this one of our most economical options.

We can handle customer service issues, sales inquiries, and other client needs, so your business benefits from our attentiveness and responsiveness. For small healthcare practices, such as therapy offices and medical aesthetics spas, this service can be invaluable to ensure patients can always reach a professional in an emergency.

Many businesses, particularly those in IT, construction, the trades, and transportation, operate routinely outside normal business hours. If this sounds like your business, how much revenue might you miss out on by not being accessible 24/7? If you’ve avoided in-house dispatchers because of the expense, CMS has a cost-effective solution for you.

We provide 24/7/365 dispatching services, whether you need a regular response every night or intermittent coverage so you don’t miss a customer. You’ll never lose business opportunities to a competitor again, knowing your phone is always answered by professional, reliable CMS staff and information is relayed promptly to your technicians or contractors. Emergencies rarely happen during convenient hours, but your customers won’t suffer with a midnight burst pipe or downed server as long as you have CMS by your side.

By now you know that we hang our hat on providing exceptional customer service for your business because your revenue and reputation depend on it. We’ve done this for thousands of businesses since opening our doors in 1967.

It’s common knowledge today that it costs many times more to find new customers than to retain existing ones. We help keep customers loyal to your brand in a fiercely competitive market, which boosts your bottom line at the end of the day.

With our small business call center outsourcing for customer service, you’ll know every call is answered promptly and professionally. Our CMS agents can provide product support, answer questions regarding your services, and handle billing inquiries, to name just a few of our most common requests. You’ll never have to deal with the headache of an irate customer again, as we can handle delicate customer situations and ensure after-hours and high call volume periods are always covered.

A phone system that answers and directs calls is known as an auto attendant. On the other hand, an interactive voice response (IVR) enables callers to communicate with an automated phone system through speech or by utilizing a touch-tone keypad.

What are the benefits of an auto attendant? No live operator is needed, saving you money on personnel, but your calls are still answered and transferred to the appropriate extension or phone number. One of the best uses for an auto attendant is for calls inquiring about general information, like your location or business hours.

An automated phone system enables callers to find their desired service, team, or location using a menu system, also known as a phone tree. This prevents dropped calls, which can frustrate customers. No one is kept waiting, unlike with a traditional receptionist, and every incoming call is answered.

A more sophisticated form of automation, a computerized IVR system for a small business can connect with databases, record information, intelligently route calls, automate procedures, and supplement the use of human call center agents. They are a good alternative for small businesses when cost reduction is a major factor, especially when scaling up or implementing efficiency improvements. We often use IVR with auto attendant and live call center agents for a unique approach tailored to your business. You get the benefits of efficiency and superior customer service while controlling costs. 

No matter what kind of business you run, an organized schedule is a key to smooth sailing internally and a professional outer appearance. However, maintaining a scheduling system can tie up your time or your staff’s time when you could better focus your energy elsewhere.

At CMS, we guarantee your appointment-related phone calls are always handled properly, giving you the sleek operation you desire and the freedom to spend time managing and growing your business. It’s been our experience that this helps virtually every type of business build devoted clientele with confidence in your caring.

Our call center representatives can set appointments for you round the clock, and your callers will reach live CMS scheduling agents at any time, day or night. Whether a patient has a concern after office hours or a client is trying to reach you from another continent in a different time zone, they’ll reach a live person who can set them at ease.

Providing help desk and technical support, especially in the IT industry, is crucial to giving your company an authoritative, consumer-friendly face. Our virtual support staff for small business help desk services lets you cover this need without incurring the expenditure of hiring an in-house team.

Even better, you only pay for CMS support services when our staff work representing your company. This lets you handle routine calls and high-demand periods, such as back to school and over the holidays, with ease and flexibility.

Built to the needs of your end-users and existing company workflow, our tier 1 help desk service can be utilized to walk callers through initial troubleshooting, create work tickets, receive and process system notifications, and, when necessary, coordinate with the appropriate personnel within your organization.

Not every lead is created equal, but you don’t want to miss those that could be a boon to your business. At CMS, we provide lead intake and qualification services so you don’t miss new accounts and can help your business place potential customers in the right place within your sales funnel.

No matter where your leads are coming from, we can offer a live person for them to talk to, as well as answer questions and screen them for next steps. You’ll know who is interested in your company, who is ready to buy, and who needs special attention from someone on your staff.