Hotline Services Built Your Way
Our hotline services are scalable and designed to meet your specific needs. Whether you are a small non-profit organization or a global corporation, we have the resources necessary to implement a solution that not only meets your specs, but also your budget.
Need a dedicated hotline for your upcoming fundraising campaign? Looking for another way to issue emergency instructions to your community? Want to use a hotline to solicit customer feedback after a recent product launch? We can provide the technology, staffing, and expertise to help make it happen.
Go Beyond the Traditional Setup
While traditional hotlines directly connect users to a pre-determined destination and generally serve a single purpose, our advanced call center and live answering capabilities allow for more robust configurations that can integrate interactive menu systems and call routing. Regardless of how complex your setup, we are the only hotline company you’ll need.
Secure, Trustworthy, and Professional
All of our hotline operators are well trained and capable of professionally handling any call that may come in, including those involving urgent or confidential information. In addition, our systems and software are configured to ensure your data is secure and made available only to those with the appropriate access. We know the importance of your data and are dedicated to handling it appropriately.
Additional Hotline Applications
Our hotline services can be used for a variety of purposes, including:
- Customer relations hotlines
- Event information hotline
- Anonymous tip hotlines
- Sarbanes Oxley compliance hotlines
- After-hours crisis hotlines
Regardless of your hotline needs, CMS is the third party provider you can trust. All hotline services include reporting options and voice recording, ensuring you have the accurate information you need to take action and protect yourself from legal problems.