Hotline Services Built Your Way
Our hotline services are scalable and designed to meet your specific needs. Whether you are a small non-profit organization or a global corporation, we have the resources necessary to implement a solution that not only meets your specs but also your budget.
Need a dedicated hotline for your upcoming fundraising campaign? Looking for another way to issue emergency instructions to your community? Want to use a hotline to solicit customer feedback after a recent product launch? We can provide the technology, staffing, and expertise to help make it happen.
By choosing CMS as your hotline vendor, you are guaranteed:
- 24/7 Service: No need to restrict your hotline to business hours. CMS is available 24 hours a day, 365 days a year.
- Friendly, Highly Trained Personnel: Agents undergo rigorous training to ensure only friendly, professionally trained voices answer your hotline.
- Flexible Notifications: Receive hotline messages and notifications via email, text, voice, page, fax, or our online dashboard.
- 100% Customizable Solutions: From the way we answer your calls to the instructions we follow, every aspect of our hotline service is configured to meet the demands of your organization.
Go Beyond a Traditional Hotline Setup
While traditional hotlines directly connect users to a pre-determined destination and generally serve a single purpose, our advanced call center and live answering capabilities allow for more robust configurations that can integrate interactive menu systems and call routing. Regardless of how complex your setup is, we are the only hotline company you’ll need.
Secure, Trustworthy, and Professional Hotline Vendor
All of our hotline operators are well trained and capable of professionally handling any call that may come in, including those involving urgent or confidential information. In addition, our systems and software are configured to ensure your data is secure and made available only to those with the appropriate access. We know the importance of your data and are dedicated to handling it appropriately.
Additional Hotline Applications
Our hotline services can be used for a variety of purposes, including:
- Customer relations hotlines
- Event information hotline
- Anonymous tip hotlines
- Sarbanes Oxley compliance hotlines
- After-hours crisis hotlines
Regardless of your hotline needs, CMS is the third-party provider you can trust. All hotline services include reporting options and voice recording, ensuring you have the accurate information you need to take action and protect yourself from legal problems.
What is a hotline?
A hotline is a direct telephone line that allows organizations to communicate with their customers or employees 24/7. Hotlines are often used by businesses, government agencies, and other organizations that need a quick and easy way to communicate with their constituents.
How do hotlines work?
A hotline works by receiving incoming calls and directing them to the appropriate destination. The term can also refer to the phone number itself.
Live agents typically man hotlines, but many hotline vendors also have automated systems that can provide information or guide calls without human intervention.
From a technical perspective, hotlines are typically set up so that calls are automatically routed to the appropriate destination. This can be done using a private branch exchange (PBX) system, a telephone switching system. The PBX system routes calls based on the number dialed, and it can also be programmed to route calls based on the time of day or the caller's location.