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Entrust your calls to a trusted third-party hotline provider

Looking for a reliable, 24/7 hotline service? Look no further than CMS. Our hotline call center has both automated IVR and live operator capabilities, providing the flexibility needed to meet your organization’s needs.

As an experienced and trusted provider of third-party hotline services, our call center is used by organizations nationwide to collect, distribute, and retransmit information quickly and accurately.

Common use cases include:

  • Employee hotlines, including ethics compliance, HR, and attendance
  • Anonymous hotlines for complaints and whistleblower tips
  • Business hotlines for lead qualification, applicant screening, and customer service
  • Government hotlines and information lines
  • Emergency and crisis lines

Whether you need a basic hotline setup or a comprehensive solution, CMS can support all of your hotline needs.

Image of three hotline agents wearing headsets sitting at their computers taking calls
Image concept of gears overlaying a computer, with icons representing hotline features including 24/7 availability, IVR functionality, and multipurpose calls

Comprehensive hotline services customized to your needs

We have decades of experience building and operating custom hotlines that serve each client’s unique needs.

From anonymous reporting hotlines for government agencies to complex industrial employee call-off hotlines that automate attendance tracking and staffing functions, we can design a solution to support any call.

CMS hotline capabilities and features include:

  • Dedicated hotline numbers
  • Available 24/7, 365
  • Live agents
  • IVR/automated call handling
  • Call escalation and dispatching
  • Web portal and reporting

Whether you’re looking for a standardized solution or a custom implementation, we can assist your organization with establishing a hotline solution tailored to your needs.

Save time and money with a hotline vendor that does more

With CMS, all of your staffing and technical considerations are covered. We set up the infrastructure, personnel, and integrations necessary to keep your hotline running smoothly.

We save your organization time and money by implementing hotline solutions that maintain your communication channels without the cost of additional staff or equipment.

Optional integration and automation can speed up critical processes, eliminate data entry, and keep stakeholders updated in real-time.

  • Integrate with your systems and software
  • Trigger and automate business processes
  • Notifications and alerts
  • Two-way communication and case management
  • Web and voice reporting

You need more than a hotline — you need a modern call center partner that can remain on the forefront and adapt to the evolving needs of your organization. Our in-house engineers and call center consultants specialize in helping our clients improve their hotline operations every step of the way.

Image of a warehouse manager looking at data on his computer while talking on the phone

Hotline Features








Uptime Guarantee

Hotline Solutions

We offer scalable hotline solutions for every industry and use case. As a hotline vendor that goes beyond traditional call center solutions, our services range from standard business hotlines to complex call management systems with self-service reporting tools and web portals. Our most popular hotline solutions include:

Attendance Hotlines

A single point of contact for reporting absences. Includes management notifications and reporting tools.

Anonymous Reporting

Collect feedback by providing a safe and secure hotline that encourages employees and stakeholders to speak up.

Employee Hotlines

A suite of hotline services designed to keep you in contact with your employees. Centralize support, emergency, and routine communications.

Emergency Hotline

Emergencies and disasters happen. Don’t let that stop you from communicating. An emergency hotline keeps lines of communication open when you need them most.

Ethics Compliance Hotline

A hotline and online incident reporting system that gives companies a secure method for collecting confidential reports.

Sexual Harassment Hotline

Confidential, safe, and secure hotline for reporting sexual harassment and other inappropriate workplace conduct.

Whistleblower Hotlines

Achieve whistleblower compliance by establishing a confidential solution for receiving and retaining complaints.

Industry and Business Specific Hotlines

Each industry and business has unique needs, and our hotline solutions can be personalized to meet them. These solutions benefit from standardized processes built on industry expertise, best practices, and custom applications designed for individual use cases and compliance requirements.

Government Agencies

In a perfect world, we all do the right thing. But the world isn’t perfect. We see it in the rise of theft, fraud, ethics violations, regulatory failure, compliance issues, and more. Many citizens and government workers want to report violations when they see them but fear repercussions. Our anonymous hotlines allow everyone to do the right thing confidently and without fear.

Learn more: Government Hotline Services

Manufacturing and Hourly Workforce

Operations need to run like clockwork, 24 hours a day, every day. Limiting downtime and maintaining efficient and ongoing production is no accident; it’s the result of the right processes in place to capture vitally needed information routed to the people needing it. We serve as the attendance hotline for factories and manufacturing companies but go far beyond attendance. CMS supports operations in critical ways.

Learn more: Attendance Hotlines for Manufacturing

Property Maintenance

Our maintenance call center provides property management companies with a centralized work order management hotline capable of processing requests 24 hours a day. CMS maintenance hotline solutions are personalized to the needs of your property management company and can integrate with existing software. Agents can field calls, create work orders in your system, and then notify the appropriate personnel.

Learn more: Maintenance Hotlines

Corporate Compliance

CMS delivers confidential and secure third-party hotline services that help organizations achieve compliance under ISO, SOC 2, and other data security and systems standards.

Learn more: Compliance Hotlines and ISO & SOC 2 Whistleblower Hotlines

Integrate Your Existing Systems

We can integrate with the HR software you use daily to synchronize data, keep employee rosters up to date, and more.

Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday
Image of some of the top software applications that CMS integrates with, including Slack, Paycor, ADP, Salesforce, Zendesk, Autotask, Halo PSA, Kronos, Zoho, and Workday

Hotline Services Built Your Way

Our hotline services are scalable and designed to meet your specific needs. Whether you are a small non-profit organization or a global corporation, we have the resources necessary to implement a solution that not only meets your specs but also your budget.

Need a dedicated hotline for your upcoming fundraising campaign? Looking for another way to issue emergency instructions to your community? Want to use a hotline to solicit customer feedback after a recent product launch? We can provide the technology, staffing, and expertise to help make it happen.

By choosing CMS as your hotline vendor, you are guaranteed:

  • 24/7 Service: No need to restrict your hotline to business hours. CMS is available 24 hours a day, 365 days a year.
  • Friendly, Highly Trained Personnel: Agents undergo rigorous training to ensure only friendly, professionally trained voices answer your hotline.
  • Flexible Notifications: Receive hotline messages and notifications via email, text, voice, page, fax, or our online dashboard.
  • 100% Customizable Solutions: From the way we answer your calls to the instructions we follow, every aspect of our hotline service is configured to meet the demands of your organization.

Go Beyond a Traditional Hotline Setup

While traditional hotlines directly connect users to a pre-determined destination and generally serve a single purpose, our advanced call center and live answering capabilities allow for more robust configurations that can integrate interactive menu systems and call routing. Regardless of how complex your setup is, we are the only hotline company you’ll need.

Secure, Trustworthy, and Professional Hotline Vendor

All of our hotline operators are well trained and capable of professionally handling any call that may come in, including those involving urgent or confidential information. In addition, our systems and software are configured to ensure your data is secure and made available only to those with the appropriate access. We know the importance of your data and are dedicated to handling it appropriately.

Additional Hotline Applications

Our hotline services can be used for a variety of purposes, including:

  • Customer relations hotlines
  • Event information hotline
  • Anonymous tip hotlines
  • Sarbanes Oxley compliance hotlines
  • After-hours crisis hotlines

Regardless of your hotline needs, CMS is the third-party provider you can trust. All hotline services include reporting options and voice recording, ensuring you have the accurate information you need to take action and protect yourself from legal problems.

Hotline FAQ

What is a hotline?

A hotline is a direct telephone line that allows organizations to communicate with their customers or employees 24/7. Hotlines are often used by businesses, government agencies, and other organizations that need a quick and easy way to communicate with their constituents.

How do hotlines work?

A hotline works by receiving incoming calls and directing them to the appropriate destination. The term can also refer to the phone number itself.

Live agents typically man hotlines, but many hotline vendors also have automated systems that can provide information or guide calls without human intervention.

From a technical perspective, hotlines are typically set up so that calls are automatically routed to the appropriate destination. This can be done using a private branch exchange (PBX) system, a telephone switching system. The PBX system routes calls based on the number dialed, and it can also be programmed to route calls based on the time of day or the caller's location.

Related Resources

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  • Employee Call-in Procedures
  • What is an Employee Call-Off Hotline blog banner title with image of manufacturing employees on an assembly line