Anonymous Employee Hotline

Your employees want to know you take their complaints seriously. Our anonymous employee hotline gives your company’s employees an outlet to lodge complaints while maintaining their anonymity.

  • 24/7/365 hotline services
  • Anonymous third party reporting
  • Live operator, automated, and web-based reporting channels
  • Over 52 years’ experience
  • Data privacy and security
  • Online, two party case communication
  • International capabilities
  • Custom notifications and reporting

Get Pricing

Learn more about our anonymous hotline services:

24/7, Secure, and Anonymous Employee Hotlines

Medical virtual receptionist

Using CMS as a third party outlet for employee complaints means you can keep employee dissatisfaction where it needs to be: In-house, where it can be promptly addressed.

Benefits of an Anonymous Employee Hotline

  • Empower employees and leadership
  • Confidential phone and web-based reporting
  • Available 24x7x365
  • Uncover problems and take action faster
  • Manage cases through a trusted third party
  • Improve workplace satisfaction and retention

Uncover Employee Problems Faster

Letting employee dissatisfaction go unnoticed and unresolved causes problems. Moreover they can cost your company money through employee turnover, lawsuits or criminal investigations. By encouraging employees and leadership to speak up you can solve problems before they get out of hand.

Frequently Asked Questions

Yes. Each anonymous hotline managed by CMS is distinct to your organization. We will help you establish a dedicated hotline number and website address that can be promoted throughout your organization.

Anonymous incident reports can be made 24 hours a day by calling your hotline or visiting your ethics compliance website (both provided by CMS).

Yes. The Sarbanes-Oxley Act of 2002, or SOX, requires publicly-traded companies to log collection and and provide audit trail for all access and activity to sensitive business information. By presenting a single, confidential solution for incidence receipt and retention, our fraud and ethics hotline consolidates and centralizes measures to maintain direct compliance with SOX whistleblower provisions.

Your whistleblower hotline can be used to collect any anonymous report. Things that often get reported include:

  • General Harassment
  • Discrimination
  • Sexual Harassment
  • Product Substitution
  • Asset Misrepresentation
  • Check Forgery, Kiting, and
  • Tampering
  • Embezzlement
  • Account payable fraud
  • Accounts receivable fraud
  • Procurement fraud
  • Payroll fraud
  • Workers compensation fraud
  • Commission fraud
  • Policy violations
  • Other misconduct

Yes. Our secure systems log each incident clearly and consistently, with respect to your organization-specific code of conduct, contain only actionable information, and reach only purposefully designated personnel. 

Our incident management application enables anonymous two-way communication between whistleblowers and compliance personnel, encouraging both parties to address and resolve problems as quickly as possible. Record incidents, resolve complaints, and reflect on results– all in one place– with a whistleblower compliant hotline from CMS.

Safe, Anonymous and Professional

In some cases employees may not feel comfortable taking their complaints to colleagues or superiors. Hiring a third party to manage your complaint hotline encourages employees to speak up without fear of repercussion. With over forty years of experience, the professionals at CMS know how to handle employee complaints effectively and discreetly.

Comprehensive, Accurate Reporting

At CMS we pride ourselves in providing the best service to our customers. Our anonymous employee hotline service ensures all reports are comprehensive and accurate. We assign each complaint a case management number, ensure all information is accurately transcribed and distributed to the appropriate department.

Improve Employee Morale

Your employees want to know you take their complaints seriously. Hiring CMS as a third party complaint hotline shows them you are serious when it comes to their dissatisfaction. Giving your employees an anonymous hotline for their complaints shows them you are serious. It will improve your morale and goes a long way to solving internal problems before they become larger external problems.

Testimonials

Hear what our customers have to say about our telephone answering services and anonymous hotline solutions.

We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.

Penny Luker