Your employees want to know you take their complaints seriously. Our anonymous employee hotline gives your company’s employees an outlet to lodge complaints while maintaining their anonymity.
- 24/7/365 hotline services
- Anonymous third party reporting
- Live operator, automated, and web-based reporting channels
- Over 52 years’ experience
- Data privacy and security
- Online, two party case communication
- International capabilities
- Custom notifications and reporting
Learn more about our anonymous hotline services:
Using CMS as a third party outlet for employee complaints means you can keep employee dissatisfaction where it needs to be: In-house, where it can be promptly addressed.
Benefits of an Anonymous Employee Hotline
- Empower employees and leadership
- Confidential phone and web-based reporting
- Available 24x7x365
- Uncover problems and take action faster
- Manage cases through a trusted third party
- Improve workplace satisfaction and retention
Uncover Employee Problems Faster
Letting employee dissatisfaction go unnoticed and unresolved causes problems. Moreover they can cost your company money through employee turnover, lawsuits or criminal investigations. By encouraging employees and leadership to speak up you can solve problems before they get out of hand.
Safe, Anonymous and Professional
In some cases employees may not feel comfortable taking their complaints to colleagues or superiors. Hiring a third party to manage your complaint hotline encourages employees to speak up without fear of repercussion. With over forty years of experience, the professionals at CMS know how to handle employee complaints effectively and discreetly.
Comprehensive, Accurate Reporting
At CMS we pride ourselves in providing the best service to our customers. Our anonymous employee hotline service ensures all reports are comprehensive and accurate. We assign each complaint a case management number, ensure all information is accurately transcribed and distributed to the appropriate department.
Improve Employee Morale
Your employees want to know you take their complaints seriously. Hiring CMS as a third party complaint hotline shows them you are serious when it comes to their dissatisfaction. Giving your employees an anonymous hotline for their complaints shows them you are serious. It will improve your morale and goes a long way to solving internal problems before they become larger external problems.
Hear what our customers have to say about our telephone answering services and anonymous hotline solutions.
We’ve been a customer since 2012. They do a great job of answering our phones after hours & scheduling appointments. We’ve tried many other answering services in our 17 years of business but they are by far the best.