Anonymous Hotline Features

What’s Included with Anonymous Employee Hotline Solutions from CMS

24/7, Secure, and Anonymous Hotlines for Employees

Using CMS as a third-party outlet for employee complaints means you can keep employee dissatisfaction where it needs to be: In-house, where it can be promptly addressed.

Benefits of an Anonymous Employee Hotline

  • Empower employees and leadership
  • Confidential phone and web-based reporting
  • Available 24x7x365
  • Uncover problems and take action faster
  • Manage cases through a trusted third party
  • Improve workplace satisfaction and retention

Uncover Employee Problems Faster

Letting employee dissatisfaction go unnoticed and unresolved causes problems. Moreover, they can cost your company money through employee turnover, lawsuits, or criminal investigations. By encouraging employees and leadership to speak up, you can solve problems before they get out of hand.

Improve Employee Morale

Anonymous employee hotlines can be a powerful tool for improving workplace morale and culture. By allowing employees to voice their concerns, complaints, and feedback anonymously, they feel their voices are being heard without fear of retribution. In addition, this will enable them to trust that the company is actively listening to their needs and taking action in response to them.

Safe, Anonymous, and Professional

In some cases, employees may not feel comfortable taking their complaints to colleagues or superiors. Hiring a third party to manage your complaint hotline encourages employees to speak up without fear of repercussion. With over fifty years of experience, the professionals at CMS know how to handle employee complaints effectively and discreetly.

Comprehensive, Accurate Reporting

At CMS, we pride ourselves on providing the best service to our customers. Our anonymous employee hotline service ensures all reports are comprehensive and accurate. We assign each complaint a case management number and ensure all information is accurately transcribed and distributed to the appropriate department.

How an Anonymous Hotline Works

  • Anonymous Third Party Reporting. Collect incident reports anonymously via a hotline or web-based application.
  • Enforce Proper Protocol. Enforce your compliance program with custom scripting, notifications, reporting, and security standards.
  • 24/7 Availability and Real-Time Alerts. Gather reports and notify the appropriate parties 24/7 with around-the-clock whistleblower hotline availability.
  • Two-Way Communication. Our online case management tool facilitates two-way communication between your organization and individuals making reports.

Anonymous Hotline FAQ

Is our anonymous hotline number unique to our organization?

Yes. Each anonymous hotline managed by CMS is distinct to your organization. We will help you establish a dedicated hotline number and website address that can be promoted throughout your organization.

How do employees make anonymous reports?

Anonymous incident reports can be made 24 hours a day by calling your hotline or visiting your ethics compliance website (both provided by CMS).

Is your hotline service compliant with Sarbanes-Oxley?

Yes. The Sarbanes-Oxley Act of 2002, or SOX, requires publicly-traded companies to log collection and provide an audit trail for all access and activity to sensitive business information. Our anonymous hotline consolidates and centralizes measures to maintain direct compliance with SOX whistleblower provisions by presenting a single, confidential solution for incidence receipt and retention.

Are all reports logged securely?

Yes. Our secure systems log each incident clearly and consistently, contain only actionable information, and reach only purposefully designated personnel.

How do we follow up on and manage incident reports?

Our incident management application enables anonymous two-way communication between whistleblowers and compliance personnel, encouraging both parties to address and resolve problems as quickly as possible. Record incidents, resolve complaints, and reflect on results– all in one place– with an anonymous employee hotline from CMS.

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