Safe, Anonymous and Professional
In some cases employees may not feel comfortable taking their complaints to colleagues or superiors. Hiring a third party to manage your complaint hotline encourages employees to speak up without fear of repercussion. With over forty years of experience, the professionals at CMS know how to handle employee complaints effectively and discreetly.
Comprehensive, Accurate Reporting
At CMS we pride ourselves in providing the best service to our customers. Our anonymous employee hotline service ensures all reports are comprehensive and accurate. We assign each complaint a case management number, ensure all information is accurately transcribed and distributed to the appropriate department.
Improve Employee Morale
Your employees want to know you take their complaints seriously. Hiring CMS as a third party complaint hotline shows them you are serious when it comes to their dissatisfaction. Giving your employees an anonymous hotline for their complaints shows them you are serious. It will improve your morale and goes a long way to solving internal problems before they become larger external problems.