By product and service category
By need and use case
Your employees want to know you take their complaints seriously. Our anonymous hotline allows employees to make reports while maintaining their anonymity.
After-Hours Answering Service
Our after-hours answering service is there to take your calls anytime, day or night, allowing you to extend business hours and stay connected 24/7.
Appointment Scheduling Service
Capture more leads and book appointments around the clock with appointment scheduling answering services from CMS.
Customer Service Outsourcing
CMS is the customer service outsourcing partner for organizations looking to effectively lower their costs without jeopardizing customer satisfaction.
Our trained dispatchers are available 24/7 to provide customer service, screen calls, and dispatch technicians and on-call personnel per your guidelines.
Emergency Answering Service
Our emergency phone answering service provides a single point of contact to handle urgent calls that must be addressed swiftly and accurately.
Employee Call-Off Hotline
We help companies save time, money, and headaches by streamlining their absence management and reporting process. Dedicated call-off hotlines capture every absence.
An ethics hotline helps maintain compliance and reduce risk by providing an anonymous means to report violations or suspicious activity.
Help Desk & Technical Support
CMS provides affordable tier 1 technical support agents who can take your calls and assist customers with resolving basic technical problems.
Off-site but never off-task, CMS virtual receptionists provide your office with the professional voice you’re looking for without the cost of hiring in-house staff.