By product and service category

Live Answering Services

Human virtual receptionists available to take your calls 24/7.

IVR & Automated

Fully customizable IVR and automated call center solutions.


Dedicated lines for employees, customers, and constituents.

Mass Notifications

Send voice, text, and email broadcasts.

Call Center Solutions

Customer service and business process outsourcing.

Custom Solutions

Create a custom call center solution that meets your specs.

By need and use case

Anonymous Reporting

Your employees want to know you take their complaints seriously. Our anonymous hotline allows employees to make reports while maintaining their anonymity.

After-Hours Answering Service

Our after-hours answering service is there to take your calls anytime, day or night, allowing you to extend business hours and stay connected 24/7.

Appointment Scheduling Service

Capture more leads and book appointments around the clock with appointment scheduling answering services from CMS.

Customer Service Outsourcing

CMS is the customer service outsourcing partner for organizations looking to effectively lower their costs without jeopardizing customer satisfaction.

Dispatching Services

Our trained dispatchers are available 24/7 to provide customer service, screen calls, and dispatch technicians and on-call personnel per your guidelines.

Emergency Answering Service

Our emergency phone answering service provides a single point of contact to handle urgent calls that must be addressed swiftly and accurately.

Employee Call-Off Hotline

We help companies save time, money, and headaches by streamlining their absence management and reporting process. Dedicated call-off hotlines capture every absence.

Ethics Compliance

An ethics hotline helps maintain compliance and reduce risk by providing an anonymous means to report violations or suspicious activity.

Help Desk & Technical Support

CMS provides affordable tier 1 technical support agents who can take your calls and assist customers with resolving basic technical problems.

Virtual Receptionist

Off-site but never off-task, CMS virtual receptionists provide your office with the professional voice you’re looking for without the cost of hiring in-house staff.