2021 Answering Service Buyer’s Guide

Choosing an answering service is an important decision for a business with a high volume of calls. You want to get it right.  Since the team would be handling direct communication with your customers, they must be professional, empathetic, and have a good knowledge of how your business works.  In this detailed guide, we’ve looked

August 14, 2021|Tags: |

3 Ways to Reduce Medical Answering Service Mistakes

A common complaint we hear from healthcare organizations is that their medical answering service fails to follow instructions and that these mistakes are negatively impacting their practice.  This brief guide will outline three ways to reduce errors, mistakes, and other issues that may arise when working with your medical answering service.  1. Double check instructions

June 15, 2021|Tags: , , |

What Does a Doctor Answering Service Do?

If you’re a medical professional of any kind, it’s likely that you have a lot on your plate. Physicians have the responsibility of ensuring that adequate and timely medical care is administered to patients when they need it most. On the other hand, if you are a medical office manager, you are responsible for the

February 11, 2021|Tags: , , |

Real Estate Investor Answering Service Case Study

CMS implemented a professional answering service and lead processing center for a Northeast real estate investor that helped him expand his operation. The Problem Scott was preparing to take his real estate investment business to the next level. His website was recently completed and his lead generation efforts were in place. Under the guidance of

Case Study: 24-Hour Answering Service for Residential Property Management

Looking for a cost effective way to provide 24 hour availability, a residential property management company turned to CMS. Client Overview West Coast based company providing full-service property management services to residential property owners. Services include advertising, tenant screening, inspections, rent collection, property repairs, and financial services. The Problem Offering a 24 hour hotline for tenants