Your practice needs to offer superior customer service and frictionless care to succeed. Luckily, there are many things you can improve to maximize patient satisfaction. Examining communication channels like phone calls and automated notifications is a great place to start.
Choosing an answering service is an important decision for a business with a high volume of calls. You want to get it right. Since the team would be handling direct communication with your customers, they must be professional, empathetic, and have a good knowledge of how your business works. In this detailed guide, we’ve looked
A common complaint we hear from healthcare organizations is that their medical answering service fails to follow instructions and that these mistakes are negatively impacting their practice. This brief guide will outline three ways to reduce errors, mistakes, and other issues that may arise when working with your medical answering service. 1. Double check instructions
If you’re a medical professional of any kind, it’s likely that you have a lot on your plate. Physicians have the responsibility of ensuring that adequate and timely medical care is administered to patients when they need it most. On the other hand, if you are a medical office manager, you are responsible for the
What’s the difference between nurse triage call centers and medical answering services? Are they the same thing? How should a medical provider determine which one is right for their organization?
When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide
You give countless hours of care to your patients during the week, but your work doesn’t stop when your doors close.
Quality patient care is necessary for your healthcare practice to stand out from the rest. Your patients move at a very fast pace and are very tech-friendly, which means they expect the same from their healthcare provider. A professional medical answering service is one way you can give your patients the care they may need
CMS implemented a professional answering service and lead processing center for a Northeast real estate investor that helped him expand his operation. The Problem Scott was preparing to take his real estate investment business to the next level. His website was recently completed and his lead generation efforts were in place. Under the guidance of
Looking for a cost effective way to provide 24 hour availability, a residential property management company turned to CMS. Client Overview West Coast based company providing full-service property management services to residential property owners. Services include advertising, tenant screening, inspections, rent collection, property repairs, and financial services. The Problem Offering a 24 hour hotline for tenants