Image Source: Top Resume These days, customers do not have time to wait or waste. When a customer calls, they want their inquiries or issues resolved as soon as possible. Many times, it’s nearly impossible to keep up with high call volumes without some help, and that’s where IVR software comes in.
The worst has happened. Your network is down and you don’t know how it happened. Calls aren’t going to your network monitoring call center, email servers are inaccessible, and you don’t know if it is an equipment malfunction or a malicious attack. What’s worse, the very communications that you depend on to call for help
Every employer knows the confusion that can come with unexpected absences. When the absentee reporting process isn’t streamlined, this confusion can go from a mild inconvenience to a potential threat to your business operations. Accidents, illnesses, and other emergencies can happen at any time. Employees cannot always notify their shift supervisor, manager, scheduler, and HR
Being able to alert hundreds of people to an emergency, event, or situation in a workplace or educational facility has always been quite challenging. In the past, someone would have to run from room to room or department to department, share the message, and hope everyone was around to hear it.
Lawsuits are the very real boogie men of the business world. Over the past decade, companies faced with employee lawsuits paid an average of $40,000 for out-of-court settlements and $45,000 when cases went to trial. And, when employees have better cases than their employers, that figure can increase exponentially. Currently, hourly workplace absenteeism in America
Your business may be a bricks-and-mortar operation with several employees, or a solo side gig you operate from your laptop. Whatever the size, all businesses benefit from systematizing the steps involved in each process you or your employees go through in a typical work day or week. Good systems document your hard-won knowledge of operating
With CRM integration from CMS, your real estate CRM is connected directly to our call center, allowing leads to flow seamlessly from our system to yours. By automatically uploading real estate leads to your CRM, you can avoid the task of manually inputting data collected by our agents. This not only saves you time, but
Voicemail. Its entire purpose is to ensure that, when a call is missed, the customer (or potential customer) is able to leave a message and have their query answered at some point in the future. Chances are you cannot be by your phone 100% of the time, and voicemail gives customers a way to reach