Best Practices for Establishing On-Call Contact Procedures

If your company or department has on-call responsibilities, determining the on-call rotation and setting the schedule is only half the battle. Once you know who is on-call and when, it’s important to establish a solid procedure for contacting personnel and escalating calls when a given contact is unavailable.

September 17, 2012|Tags: , , |

Did You Tell the Call Center?

Good communication is integral to our success, both on the phones and with our clients. Working as a third-party call center, we rely on information from our customers to handle their calls effectively. Below are some examples of things that current clients should make us aware of. Keep in mind that you can reach us

June 22, 2012|Tags: , |