Exploring Recent Network Upgrades at CMS

It takes a lot of technology to power a 24x7 call center operation, and due to the innovative solutions we provide here at CMS, we require more technical resources than most. Recently, we invested in new hardware and software technologies that allow us to better control, manage and troubleshoot potential issues with the servers and

March 21, 2013|Tags: , |

Announcing New Pay-for-Performance Model

As a company committed to providing our clients with the highest quality customer service available, attracting and retaining top talent is of critical importance. Because of this, we have developed an exciting new pay-for-performance model that will increase the base pay of our call center agents and reward them for meeting specific performance metrics. The

June 21, 2012|Tags: |