When you call a medical practice and reach a courteous, polished receptionist, you generally feel more confident and at ease knowing that your issue will be handled promptly. This level of organization is often associated with larger, more established practices. Despite this association with bigger practices, the reality is that any medical office can provide
Setting up a technical support call center goes beyond choosing the right hardware and software (if you choose any at all….more on that later). Most of the work involves determining your needs, evaluating implementation options, and executing a plan that keeps your end users and support personnel happy. In this guide, we’ll be reviewing the
Looking to provide a better level of customer service and constant availability, many HVAC contractors turn to a HVAC answering service or call center provider. While this can indeed be a viable solution, it has to be implemented correctly in order to prove effective.
If your company or department has on-call responsibilities, determining the on-call rotation and setting the schedule is only half the battle. Once you know who is on-call and when, it’s important to establish a solid procedure for contacting personnel and escalating calls when a given contact is unavailable.
This is a guest post from Becky Kate of Legal Brand Marketing Attorneys, have you ever been in touch with a potential referral but just can’t seem to close the deal? Why did this referral end up choosing the lawyer down the street and not you? Anyone can tell you that we all have our
When you call a business and reach a courteous, polished customer service representative, you generally feel like you’re speaking with a larger company. Despite this association with bigger, more established firms, the reality is that any business can provide this level of service. With a few simple steps, deploying a customer service call center is