Best Practices for Establishing On-Call Contact Procedures

If your company or department has on-call responsibilities, determining the on-call rotation and setting the schedule is only half the battle. Once you know who is on-call and when, it’s important to establish a solid procedure for contacting personnel and escalating calls when a given contact is unavailable.

September 17, 2012|Tags: , , |

How Attorneys Can Sell Themselves on the Phone

This is a guest post from Becky Kate of Legal Brand Marketing Attorneys, have you ever been in touch with a potential referral but just can’t seem to close the deal? Why did this referral end up choosing the lawyer down the street and not you? Anyone can tell you that we all have our

July 17, 2012|Tags: , , |