information technology

How to Ensure a Fast Response to IT Outages with an Incident Alert System

The worst has happened. Your network is down and you don’t know how it happened. Calls aren’t going to your network monitoring call center, email servers are inaccessible, and you don’t know if it is an equipment malfunction or a malicious attack. What’s worse, the very communications that you depend on to call for help

How to Set Up a Technical Support Call Center

Setting up a technical support call center goes beyond choosing the right hardware and software (if you choose any at all….more on that later). Most of the work involves determining your needs, evaluating implementation options, and executing a plan that keeps your end users and support personnel happy. In this guide, we’ll be reviewing the