Medical Call Volume, Longer Talk Time, Small Business Struggles Columbus, Ohio, April 2020 — As an outsourcing call center tasked with manning the phones for thousands of organizations 24 hours a day, 365 days a year, CMS hears a lot. And as the nation has responded to the COVID-19 pandemic, CMS has heard the impact
To better serve our growing global client base, Continental Message Solution (CMS) is thrilled to announce the opening of our new call center facility in Las Vegas, Nevada.
Call center has been key post-storm communication hub as utility companies, doctor's offices, service contractors, and other local businesses experience outages and increased call volume. COLUMBUS, Ohio July 2, 2012 - When power outages began affecting Central Ohio Friday afternoon, 24 hour call center and answering service Continental Message Solution (CMS) was buzzing with activity,