Small Businesses Must Now Consider Whistleblower Compliance Guidelines

Now that some private companies are faced with meeting compliance standards set by the recent Supreme Court Sarbanes-Oxley (SOX) ruling protecting whistleblowers from employer retaliation, many employers are brushing up on whistleblower law, learning what is needed to meet compliance regulations, and retaining legal advice.   Whistleblowers are employees who expose fraud, waste, or other

5 Common Small Business Customer Service Mistakes

Great customer service is an important element of any successful business. But for small businesses, it’s absolutely critical. Large companies have many resources at their disposal to build an image and make sales, including dedicated marketing teams, branding consultants, and large advertising budgets. But small businesses rely on repeat customers, word of mouth, and referrals

April 22, 2014|Tags: , |

Does Your Small Business Need a Customer Service Call Center in 2014?

Most discussions about customer service these days seem to emphasize social media, online communication, and other emerging technologies. This leads the average small business owner to question whether call centers and telephone support are still important in the year 2014. While the answer is yes, call centers and telephone customer service are still important, it’s