Virtual Teams: 7 Ways to Fail

As a company institutionalizes virtual teams, it opens the door to new possibilities, including operational efficiencies that translate to dollars saved, and knowledge transfer that converts to competitive advantage. But benefits can be accompanied by new challenges that introduce new costs. In the case of virtual teams, these challenges include the lack of managers adept

September 29, 2015|Tags: , |

Exploring Recent Network Upgrades at CMS

It takes a lot of technology to power a 24x7 call center operation, and due to the innovative solutions we provide here at CMS, we require more technical resources than most. Recently, we invested in new hardware and software technologies that allow us to better control, manage and troubleshoot potential issues with the servers and

March 21, 2013|Tags: , |